Emmanuel Alabre
Irvington
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Associate Patient Materials Operations
Bristol Myers Squibb
Summit
04.2025 - Current
- Collaborated with diverse coworkers to resolve product and service-related issues, improving customer satisfaction.
- Partnered with cross-functional teams to achieve collective goals.
- Proposed innovative ideas that contributed to team performance and project outcomes.
- Supported and guided team members to strengthen collaboration and communication.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Consultant
MBird
11.2022 - 11.2024
- Oversaw daily customer service operations, delivering exceptional guest experiences and driving operational improvements through internal project management.
- Managed cross-functional teams to execute initiatives, ensuring timelines and quality standards were met while maintaining high levels of customer satisfaction.
- Tracked customer feedback and integrated insights into service improvement projects, enhancing overall service quality.
- Coordinated and implemented special events, promotions, and marketing efforts, achieving seamless execution from concept to post-event analysis.
Customer Relations Specialist
Sunda New Asian
07.2021 - 07.2023
- Acted as the main point of contact for customer inquiries, complaints, and concerns, ensuring high levels of satisfaction and retention.
- Coordinated with management team to align customer-facing projects with business goals, optimizing workflows and customer interactions.
- Managed operational projects, including inventory management and staff training programs, enhancing service efficiency.
- Implemented process improvements, leading to more efficient service delivery.
Agent Representative
Riu
01.2020 - 07.2021
- Managed customer service initiatives, resolving guest issues in a timely manner to foster customer loyalty.
- Managed guest relations, overseeing check-in/out procedures and reservations to ensure seamless guest experiences.
- Collaborated with the management team to plan and execute service-related projects, improving guest satisfaction and operational efficiency.
- Coordinated internal projects, training new front-desk staff and implementing new booking systems to enhance guest feedback processes.
Education
High School Diploma -
Skills
- Customer Service Excellence
- Project Management
- Communication
- Problem Solving
- Sales & Upselling
- Time Management & Organization
- Customer Relationship Management (CRM)
- Process Improvement
- Adaptability
- Team collaboration
- Problem solving
Timeline
Associate Patient Materials Operations
Bristol Myers Squibb
04.2025 - Current
Customer Service Consultant
MBird
11.2022 - 11.2024
Customer Relations Specialist
Sunda New Asian
07.2021 - 07.2023
Agent Representative
Riu
01.2020 - 07.2021