Emmanuel Alvarez
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic Customer Service with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
5
5
years of professional experience
Work History
Hospital Concierge
Helen
05.2024 - 09.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to all patients, nurses and guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and great communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Received numerous "Daisy" awards for my exceptional customer service and patient satisfaction.
DELIVERY DRIVER
Pizza Hut
08.2021 - 05.2024
- Delivered food orders to customers in a timely manner
- Ensured that the correct order was delivered to the customer
- Loaded and unloaded delivery vehicles with food items
- Followed all safety protocols while driving
- Handled cash payments from customers for delivery orders
- Provided excellent customer service throughout the delivery process.
- Completed on-time deliveries by choosing best and most efficient routes.
Cashier
D & W Fresh Market
03.2021 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized items all throughout the store.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
CASHIER AND SALES ASSOCIATE
Foot Locker
10.2020 - 03.2021
- Was the highest seller multiple weeks working there
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Issued receipts, refunds, credits or change due to customers
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Answered customer questions and provided store information
- Delivered high level of customer service to patrons using active listening and engagement skills.
RETAIL SALES ASSOCIATE
Marshalls
10.2019 - 03.2021
- Assisted customers with finding the right product for their needs
- Greeted customers upon entering the store and provided assistance
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Provided product information and answered customer questions
- Demonstrated knowledge of store products and services
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
Education
High School Diploma - Business
Innovation Central High School
Grand Rapids, MI03.2021
Skills
- Cash Handling
- Retail Sales
- GPS Navigation
- Customer Service
- Customer Satisfaction
- Bilingual
- Positive and professional
- Retail Merchandising
- Payment handling
- Hardworking and Responsible
- Health Code Compliance
- Excellent Communication
Preferred name
Manny
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hospital Concierge
Helen
05.2024 - 09.2024
DELIVERY DRIVER
Pizza Hut
08.2021 - 05.2024
Cashier
D & W Fresh Market
03.2021 - 08.2021
CASHIER AND SALES ASSOCIATE
Foot Locker
10.2020 - 03.2021
RETAIL SALES ASSOCIATE
Marshalls
10.2019 - 03.2021
High School Diploma - Business
Innovation Central High School
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