SHAQUANNA SMITH
New York,N.Y
Summary
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
12
12
years of professional experience
Work History
Hospital Concierge
NYU Langone
06.2023 - Current
- Referring inquiries to doctors, nurses, and social workers
- Admitting and discharging patients
- Sending emails, answering, screening and routing calls
- Ensuring patient records are filled out and accurate
- Assisting with billing and insurance related paperwork
Building Service Attendant
NYU Langone
02.2021 - 06.2023
- High dust
- Disinfect all operating rooms
- Properly disposing all medical waste
- Maintaining inventory of cleaning supplies
- Reporting any needed repairs or maintenance issues
Housekeeper
Bronxcare
03.2020 - 01.2021
- Replenish all supplies such as toilet paper, paper towel, and soap
- Sweeping, mopping, and vacuuming floors
- Disinfect IV poles and incubators
- Followed infection control policies and procedures
- Laundering and linen handling
Mail Handler
United States Postal Service, USPS
Queens, N.Y
12.2012 - 03.2020
- Replenish mail displays.
- Sorting and processing incoming and outgoing mail.
- Mail distribution and marketing sales.
- Window service, sales, and customer service.
- Scan and scheme mail.
Education
High school graduate -
Urban assembly school of the performing arts
06.2011
Skills
- Time management
- Data entry
- Team collaboration
- Phone etiquette
- Detail-oriented approach
- Concierge services
- Effective problem solving
- Financial experience
- Multitasking
- Customer service
Timeline
Hospital Concierge
NYU Langone
06.2023 - Current
Building Service Attendant
NYU Langone
02.2021 - 06.2023
Housekeeper
Bronxcare
03.2020 - 01.2021
Mail Handler
United States Postal Service, USPS
12.2012 - 03.2020
High school graduate -
Urban assembly school of the performing arts
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