: Success Factors, Service Now, Field Glass, Kronos, Microsoft Word, Excel, Teams, Outlook, PowerPoint, Adobe, Bank Master, Workday, HRIS Software, Google Doc and Sheets
Emmanuel Ammah
Human Resources Associate
Ellenwood,GA
Summary
Resourceful creative professional in human resources, data entry offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Specialist Workforce Administration
XPO Logistics People Services
Atlanta, GA
11.2017 - 04.2023
- Supported department leadership in implementing new policies, procedures and controls which improved data integrity and audits.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Led software testing projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
- Offered coaching, training and resources to help new employees maintain progress and achieve goals.
- Verified accuracy and effectiveness of reporting processes, effectively using Success Factors to track and monitor data entry for management review.
- Built and managed relationships with employees and human resources partners to drive growth.
- Conducted independent technical reviews of current processes and records to proactively identify and correct process and system issues.
- Listened and responded to human resources requests by updating records for promotion, demotions, terminations, internal transfers and forwarded necessary information to superiors.
Data Entry Clerk
Canterbury Ventures LLC
Atlanta, GA
01.2013 - 11.2017
- Scanned,sorted documents and saved in database to keep records of essential organizational information for filing process.
- Organized, sorted, and checked input data against original documents to prevent errors, duplication or data degradation.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite and other software.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Resolved discrepancies in data entry activities for accurate, complete jobs by auditing.
- Led my subordinates to manage documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Customer Service Associate
Walmart Stores,INC
Atlanta, GA
04.2005 - 11.2017
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor increase customer retention rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Applied Science - Human Resources Information Systems
West Africa Computer Science Institute
Accra, Ghana 05.2001 -
No Degree - Computer Information Management ( Finance)
Chartered Institute of Banking
Accra, Ghana 05.2001 -
Skills
Customer Relations
Interpersonal Communication
Organization and Time Management
Attention to Detail
Self-Motivated
Multitasking Abilities
MS Office
Teambuilding
Software
Certification
LinkedIn & Coursera Human Resources Training, Seminars and Certificates
Timeline
Senior Specialist Workforce Administration
XPO Logistics People Services
11.2017 - 04.2023
Data Entry Clerk
Canterbury Ventures LLC
01.2013 - 11.2017
Customer Service Associate
Walmart Stores,INC
04.2005 - 11.2017
Associate of Applied Science - Human Resources Information Systems
West Africa Computer Science Institute
05.2001 -
No Degree - Computer Information Management ( Finance)
Chartered Institute of Banking
05.2001 -