Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Emmanuel Anane

Hillsborough

Summary

I am credited with being a fair, yet assertive leader. My ability to maintain respect and rapport with my staff members is the reason for my professional success. I show my appreciation and respect for my staff by being a hands-on leader. I am most known for my problem-solving skills, honesty, and my ability to connect with people in and out of the workplace. My goal is to spread my success with those around me and my community. Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts. Results-driven Sales Representative known for high productivity and efficient task completion. Specialize in customer relationship management, strategic sales planning, and market analysis. Excel in communication, negotiation, and time management, ensuring seamless sales processes and client satisfaction.

Overview

13
13
years of professional experience

Work History

B2B & B2C Sales Representative

Joy Transport
Somerset
01.2021 - Current
  • Negotiated pricing contracts with customers to maximize profits.
  • Operated register, handled cash and processed credit card transactions.
  • Greeted and assisted customers to foster positive experiences in transportation
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained accurate records of all sales and prospecting activities.
  • Identified areas of improvement in existing processes and implemented solutions accordingly.
  • Generated new sales leads through cold calling, prospecting ,and networking activities.
  • Added revenue surpassing $400,000.00

Customer Relations Manager

Joy Transport
Somerset
03.2020 - Current
  • Negotiated contract renewals and upsells, contributing to sustained revenue growth.
  • Facilitated knowledge sharing sessions to keep the team updated on best practices in customer relationship management.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed strategies for improving the overall quality of the customer experience.
  • Developed and implemented loyalty programs to reward and retain top customers.
  • Delegated work to staff, setting priorities and goals.
  • Provided guidance on how to handle difficult customers or situations.
  • Upheld privacy and security requirements for customer information.
  • Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.

Project Manager

Joy Transport
Somerset
07.2018 - Current
  • Coordinate site plans
  • Prepare for inspection with county inspectors
  • Manage the finances revolving capital project
  • Collaborate with architects and contractors through completion of project
  • Assist with interior layout and décor of office space
  • Coordinate supplies and equipment for garage and lot space

Fleet Manager

Joy Transport
Somerset
05.2014 - Current
  • Responsible for 130+ vehicles
  • Train and guide the 200+ drivers and aides that operate the vehicles
  • Manage the mechanics that maintain vehicles
  • Responsible for the maintenance of all vehicles
  • Coordinate over 150+ route plans/logistics of vehicles for the school year
  • Manage trips, camps negotiations, and independent contracts
  • Collaborate with the DOT and NJMVC in making sure our vehicles are compliant with all state and federal laws/regulations
  • Assist the transportation manager, office manager, accounting team with their tasks

Sales Representative (Remote)

Danbury
03.2022 - 08.2022

Sales Representative

Trugreen
Crestwood
01.2013 - 06.2014
  • Sell programs and services
  • Secure Sales
  • Calls customers to measure satisfaction after service is complete to provide assistance by answering questions

Customer Service Representative

Americall
Hobart
01.2012 - 12.2013
  • Live customer service
  • Selling certain programs
  • Activated cards with certain programs
  • Tax Support
  • Health insurance

Education

Bachelor of Theology -

Hyles Anderson College
Crown Point, IN
01.2014

High School -

Hillsborough High School
Hillsborough, NJ
01.2010

Skills

  • Time Management
  • Lead prospecting
  • Sales closing
  • Account development
  • Network development
  • Customer relations
  • Closing sales
  • Price quote preparation
  • Customer success management
  • Relationship building
  • Business development
  • Product and service sales
  • Customer experience enhancement
  • B2B and B2C sales
  • Relationship selling
  • Networking techniques
  • Staff training
  • Negotiation tactics
  • Customer service
  • Closing techniques
  • Inside and outside sales
  • Contact follow-up
  • Sales expertise
  • Records management
  • Relationship management
  • Problem-Solving
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Paychex Flex
  • Linx-up (Vehicle Tracking)
  • Geotab (T-Mobile Vehicle Tracking)

Hobbies and Interests

  • I am an avid Philadelphia Eagles and 76ers fan.
  • In my downtime I am either watching an NBA/NFL game, exploring my local area / nearby cities or trying new cuisines.
  • I enjoy staying fit at the gym and on the basketball court.
  • In my spare time I assist my local church in transporting students from the surrounding community in getting to and from church.
  • I also coordinate special events such as Pizza Sunday Day, Sports Sunday, Taco Day, etc.
  • I have become a leader in my church and also teach classes Sunday morning to the young church attendees.

Timeline

Sales Representative (Remote)

03.2022 - 08.2022

B2B & B2C Sales Representative

Joy Transport
01.2021 - Current

Customer Relations Manager

Joy Transport
03.2020 - Current

Project Manager

Joy Transport
07.2018 - Current

Fleet Manager

Joy Transport
05.2014 - Current

Sales Representative

Trugreen
01.2013 - 06.2014

Customer Service Representative

Americall
01.2012 - 12.2013

Bachelor of Theology -

Hyles Anderson College

High School -

Hillsborough High School

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Emmanuel Anane