Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic

EMMANUEL AUGUSTIN

Ruskin,FL

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

5
5
years of professional experience

Work History

Client Account Manager

Unified Solutions & Partners
07.2023 - 12.2023
  • Boosted over 30 client satisfaction by addressing concerns, providing solutions, and maintaining strong relationships.
  • Mentored junior team members in best practices for managing successful client accounts.
  • Ensured accurate billing and invoicing through diligent record keeping and organization skills.
  • Participated in industry networking events to expand professional connections and promote company offerings.
  • Fostered long-term relationships with key decision-makers within clients'' organizations, resulting in increased business opportunities.
  • Set ambitious goals for personal performance, consistently exceeding targets in sales quotas, revenue generation, and customer retention metrics.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Delivered exceptional customer service with timely communication and proactive problem solving.
  • Streamlined internal processes to improve efficiency and enhance client experiences.

Shift Lead/Cashier

Murphy USA Corporation
10.2018 - 05.2023
  • Providing a prompt, efficient, and courteous customer service experience
  • Operating cash register
  • Maintaining a clean and safe environment.
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Resolved over 10 customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.

Education

Bachelor of Arts - Criminology

University of South Florida
Tampa, FL
05.2022

Associate of Science - Science Policies

Hillsborough Community College
Tampa, FL
08.2019

Skills

  • Customer service
  • Goal setting
  • Upselling strategies
  • Team leadership
  • Active listening
  • Organizational skills
  • Time management
  • Multitasking
  • Adaptability
  • Microsoft Office
  • Client retention
  • Critical Thinking

Accomplishments

· Member Upsilon Delta Chapter of Omega Psi Phi Fraternity, Inc.

Basileus, Vice Basileus, Keeper of Records & Seals, Keeper of Finance

· National Pan-Hellenic Council Executive Board Treasurer

· Club Creole Executive Board Treasurer and Public Relations Chair

Languages

English
Full Professional
French
Limited Working
Haitian Creole
Native or Bilingual

Affiliations

  • Feeding Tampa Bay, Feed-A-Bull-Pantry, Meals on Wheels
  • American Red Cross Blood Drive
  • Back to school Old Gold Classic Committee Chair
  • Come to jail with me mentoring program

Timeline

Client Account Manager

Unified Solutions & Partners
07.2023 - 12.2023

Shift Lead/Cashier

Murphy USA Corporation
10.2018 - 05.2023

Bachelor of Arts - Criminology

University of South Florida

Associate of Science - Science Policies

Hillsborough Community College

Similar Profiles

CREATE PROFILE
EMMANUEL AUGUSTIN