Steven Austin
Lee's Summit,MO
Summary
A self-motivated individual with outstanding customer service skills. I have aspirations of working in a field that not only enhances, but utilizes my skills in the business technology world.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Client Account Manager
NBH Bank
Kansas City, MO, US
07.2025 - 03.2026
- Builds and maintains client relationships - Serves as the main point of contact, develops trust, and ensures clients feel heard and supported.
- Manages accounts and projects - Coordinates internal teams to deliver products or services on time and according to client expectations.
- Understands client goals - Learns the client's business objectives and aligns company solutions to help achieve measurable results.
- Identifies growth opportunities - Recommends upselling or cross-selling opportunities to expand the account and increase revenue.
- Resolves issues and ensures satisfaction - Proactively addresses concerns, solves problems, and works to retain long-term client partnerships.
Online Support Specialist
CommunityAmerica Credit Union
Lenexa, KS, US
10.2023 - 08.2025
- Handle inbound emails in regards to account and product inquiries.
- Frontline for inbound chat support handling member account inquiries which as balances, travel alerts, fraud alerts, and general banking questions.
- Frontline for all bill pay, Zelle, and online banking troubleshooting.
- Reached a promotion from member service representative which was a role I was in for over a year.
- Ranked in the top percentile in all agents in all of the business. Which led me to this position in October of 2023.
Financial Relationship Specialist
CommunityAmerica Credit Union
Lenexa, KS, US
01.2022 - 10.2023
- Assist members with transfers, withdrawals and other account inquiries.
- Assisting members with online banking info such as password resets and basic navigations.
- Refer members to loan specialist to either apply for new loans or inquire about loans they currently have.
- Open new checking and savings accounts for members to get their points of engagement up for the credit union.
Premier Support Specialist
Asurion
Kansas City, MO, US
08.2021 - 01.2022
- Using systems to assist customers with troubleshooting their cellular devices.
- Expecting to serve, solve, and sell.
- Offer and close our home device protection product.
- Assist customers with home and office device set up and troubleshooting mechanics to get products working effectively.
- Navigating regular systems such as Microsoft, and iOS.
Assistant Manager
Sprint/tmobile
Olathe, KS, US
08.2017 - 06.2021
- Effectively manage store operations. Including displays, keeping up with phone inventory, making schedules, and creating action plans for the store's success.
- Having the ability to issue a wonderful customer experience to each customer while letting them know about all the services our company offers.
- Having product knowledge and being able to know my team knows about products as well.
- Being able to adapt to new processes as soon as they are released and being an expert in that area.
Sales Associate
Champs Sports
Independence, MO, US
07.2013 - 11.2017
- Pleasantly assist customers with selection of men's and children's footwear, apparel, and other miscellaneous merchandise.
- Actively communicating with customers in a persuasive manner.
- Assist with consumer selections with accuracy and efficiency in a fast-paced retail environment.
Sales Associate
Champs Sports
Independence, MO, US
07.2013 - 11.2017
- Pleasantly assist customers with selection of men's and children's footwear, apparel, and other miscellaneous merchandise.
- Actively communicating with customers in a persuasive manner.
- Assist with consumer selections with accuracy and efficiency in a fast-paced retail environment.
Asset Specialist
TicketBoat Inc
Mission, KS, US
11.2016 - 06.2017
- Actively participate in the pre-sale and on-sale of different sporting, concert, and family events across the country.
- Price and resell the tickets to match market value with other ticketing corporations.
Data Entry Assistant
Madison Global Holdings Inc
Lenexa, KS, US
05.2011 - 08.2012
- Key in the rise and fall of stocks of companies in the United States.
- Use excel to calculate percentages of those companies gains or losses.
- Type a report of my work for the day, overviewing the companies and how they did in the market that specific day.
Education
Bachelor of Science - Business Technology
Northwest Missouri State University
Maryville, MO12 2011
Skills
- Data warehouse
- Operating systems
- Office management
- IT support
- Computer skills
- Web Design
- Time management
- IT
- Office experience
- Cybersecurity
- Windows
- Adobe Photoshop
- Data analysis skills
- Microsoft Access
- QuickBooks
- Analysis skills
- Telecommunication
- English
- LAN
- Sales
- Computer networking
- Microsoft Windows Server
- Graphic Design
- Data modeling
- IT experience within tech
- Program management
- Microsoft Excel
- Supplier management
- Organizational skills
- Computer hardware
- Adobe Creative Suite
- Mac OS
- Java
- Microsoft Word
- Computer science
- Technical support
- Adobe Illustrator
- Word processing
- System design
- Microsoft Office
- Communication skills
- Information security
- Data Center Operations
- SQL
- Data management
- Accounts payable
- Administrative experience
- Customer service
- Typing
- Cash Handling
- Excellent in customer service
- Superb in typing
- Proficient in Microsoft Databases
- Knowledgeable in Adobe databases
- Active listening skills
Certification
- CISSP
- Driver's License
Personal Information
Timeline
Client Account Manager
NBH Bank
07.2025 - 03.2026
Online Support Specialist
CommunityAmerica Credit Union
10.2023 - 08.2025
Financial Relationship Specialist
CommunityAmerica Credit Union
01.2022 - 10.2023
Premier Support Specialist
Asurion
08.2021 - 01.2022
Assistant Manager
Sprint/tmobile
08.2017 - 06.2021
Asset Specialist
TicketBoat Inc
11.2016 - 06.2017
Sales Associate
Champs Sports
07.2013 - 11.2017
Sales Associate
Champs Sports
07.2013 - 11.2017
Data Entry Assistant
Madison Global Holdings Inc
05.2011 - 08.2012
Bachelor of Science - Business Technology
Northwest Missouri State University