Ginger Sinclair
Leesburg,GA
Summary
Dynamic Client Account Manager with a proven track record of excelling in client relationship management and market analysis. Expert in strategic planning and data-driven decision-making, I have successfully enhanced client satisfaction and retention through tailored solutions and proactive communication, driving sustainable growth for diverse employer groups.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Account Manager
Scott Insurance
Greensboro, NC
09.2022 - 06.2025
- Spearheaded the marketing of comprehensive group benefit plans, including medical, dental, life, and disability, driving competitive positioning and client satisfaction.
- Conducted in-depth annual new and renewal market analyses with insurance carriers, securing best rates and coverage for new and existing clients.
- Managed complex client benefit inquiries with precision and timeliness, ensuring compliance, and delivering exceptional service experiences to clients.
- Partnered with carriers and internal teams to strategize marketing and placement of accounts, evaluate vendor proposals, and keep the regulatory standards.
- Managed employer groups ranging from 20 to 1,500+ employees, using market research to find cost-saving opportunities, and strengthen long-term carrier relationships.
Account Manager
Marsh & McLennan Agency- Mid-Atlantic
Greensboro, NC
03.2021 - 02.2022
- Managed a diverse portfolio of national, government, and professional business accounts, ranging from 50 to 1,500+ employees, ensuring strategic alignment with client goals.
- Built and nurtured long-term client relationships through proactive communication, personalized support, and a deep understanding of business needs.
- Partnered with cross-functional teams to resolve issues swiftly, delivering seamless client experiences, and support a high retention rate.
- Leveraged CRM platforms to track engagement, improve account performance, and offer data-driven insights for strategic decision-making.
- Analyzed market trends and client feedback to deliver tailored recommendations, strengthen partnerships, and drive sustainable growth.
- Researched and recommended lines of coverage to enhance the employer benefits package offered to the employees.
Senior Health Plan Director
Idaho Associated General Contractors
Boise, ID
09.2013 - 12.2020
- Directed a self-funded MEWA serving over 300 member companies, ensuring operational excellence and long-term financial sustainability.
- Created board reports that integrated operational performance, strategic initiatives, risks, compliance updates, stakeholder impacts, and recommended actions into a clear data-driven briefing that supported the board decision-making process.
- Developed and executed strategic initiatives that enhanced operational efficiency, improved member experience, and strengthened organizational performance.
- Presented data-driven insights and strategic recommendations to the Board of Directors, directly shaping organizational priorities and growth strategies.
- Oversight of a multimillion-dollar budget, driving resource optimization, and supporting fiscal stability through disciplined budgetary management.
- Elevated governance and compliance by strengthening internal controls, modernizing policies and procedures, and ensuring adherence to regulatory standards.
Education
Bachelor of Arts - Management and Organizational Behavior
George Fox University
Newberg, ORSkills
- Client relationship management
- Interpersonal communication
- Market analysis
- Contract negotiation
- Team collaboration
- Data analytics
- Data-driven decision making
- Problem solving
- Time management
- Vendor negotiations
- Regulatory compliance
- Strategic planning
- Competitive analysis
- Problem-solving
Websites
Certification
- Active Health and Life Insurance License
- GBDS, Group Benefits Disability Specialist
- VBS, Voluntary Benefits Specialist
Accomplishments
- Increased measurable efficiencies and collaboration of staff through mentoring based programs.
- Developed the first online small group quoting program for appointed brokers to use, resulting in a 17% increase in sold group sales.
- Served on the State of Idaho Childhood Immunization Assessment Board of Directors.
- Served on the National Association of Women in Construction Board of Directors.
Timeline
Client Account Manager
Scott Insurance
09.2022 - 06.2025
Account Manager
Marsh & McLennan Agency- Mid-Atlantic
03.2021 - 02.2022
Senior Health Plan Director
Idaho Associated General Contractors
09.2013 - 12.2020
Bachelor of Arts - Management and Organizational Behavior
George Fox University