Gabrielle Scilley
Billings,USA
Summary
Dynamic Client Account Manager with a proven track record at AnywhereWorks, excelling in client relationship management and record-keeping. Adept at enhancing customer satisfaction through tailored solutions and effective communication. Recognized for adaptability and attention to detail, ensuring seamless onboarding and account management processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Account Manager
AnywhereWorks
06.2025 - Current
- Developed and maintained strong relationships with clients to understand their needs and provide tailored solutions.
- Assisted in managing client accounts by coordinating communication between clients and internal teams.
- Participated in training sessions to develop skills in client management and account strategy.
- Assisted in the execution of client onboarding processes, ensuring a smooth transition and satisfaction.
- Maintained detailed records of client communications and project timelines for accountability.
CX Associate
AnywhereWorks
04.2025 - 06.2025
- Handled escalated customer complaints with professionalism.
- Developed and maintained strong relationships with customers, addressing inquiries and resolving issues to enhance satisfaction.
- Assisted in the design and implementation of customer feedback surveys to identify areas for improvement.
- Engaged in continuous learning and professional development to stay updated on best practices in customer experience management.
Property Manager
Access Self Storage & Truck Rentals
DALLAS, TX
09.2023 - 02.2024
- Manage daily operations, optimize storage space utilization, and implement customer retention strategies.
- Engage with current, delinquent, past, and future tenants per payments, storage maintenance, leasing, and complaints.
- Inbound and outbound calls, answering queries, receiving payments, and making collection calls to reduce delinquencies.
- Develop strong relationships with customers, addressing concerns immediately and providing solutions to enhance customer satisfaction and retention.
- Reserving, dispatching, and receiving truck rentals, addressing customer requests and concerns over the phone and in-person, and preparing rentals to be customer satisfactory.
- Documenting all customer interactions, as well as filing paperwork and uploading all customer documentation into the database.
Lead Toddler Teacher
Little Dreamers Learning Center
BILLINGS, MT
06.2021 - 08.2023
- Managed a classroom of 1-4 year olds, and oversaw and trained an assistant.
- Implemented curriculum and developed sensory-rich learning spaces.
- Maintained safety records and documented each child's progress.
- Ensured adherence to health and safety protocols within the classroom, playground, community, medication, and meals.
Mental Health Worker
Yellowstone Boys & Girls Ranch
BILLINGS, MT
10.2020 - 09.2021
- Provided compassionate care and support to at-risk youth.
- Maintained accurate and timely documentation of patient progress and behaviors.
- Introduced creative therapeutic activities, boosting patient engagement and fostering a positive treatment environment.
Caretaker
Consumer Direct
BILLINGS, MT
08.2018 - 05.2021
- Maintained meticulous records of client health status, medication schedules, and daily activities.
- Introduced creative activities to stimulate clients' cognitive and physical abilities.
- Adapted care techniques to address individual needs and preferences.
Teacher's Assistant
Little Dreamers Learning Center
Billings, Montana
10.2017 - 09.2020
- Assisted teachers in preparing instructional materials and classroom activities.
- Facilitated communication between teachers, students, and parents regarding progress.
- Supervised children and participated with them in activities.
Education
High School Diploma -
Billings West High School
BILLINGS, MT, USA05-2017
Skills
- Client Relationship Management
- Customer Relationship Management
- Record-keeping
- Phone Etiquette
- Time Management
- Typing
- Attention to detail
- Adaptability
- Billing procedures
- Data entry accuracy
Certification
- Upperroom School of Ministry, Dallas, TX, 2024
- Proofread Like a Pro, Udemy, Clare Lynch, 2024
- Editing and Proofreading - Master Class, Udemy, Prof. Krishna N. Sharma, 2024
Accomplishments
- Achieved the most signed leases in my position as a property manager, continuously receiving positive reviews, and building rapport in both the business and the community.
- Held a high readiness score throughout my position as a Client Account Manager, submitting tasks on time and being available to help where needed.
References
References available upon request.
Timeline
Client Account Manager
AnywhereWorks
06.2025 - Current
CX Associate
AnywhereWorks
04.2025 - 06.2025
Property Manager
Access Self Storage & Truck Rentals
09.2023 - 02.2024
Lead Toddler Teacher
Little Dreamers Learning Center
06.2021 - 08.2023
Mental Health Worker
Yellowstone Boys & Girls Ranch
10.2020 - 09.2021
Caretaker
Consumer Direct
08.2018 - 05.2021
Teacher's Assistant
Little Dreamers Learning Center
10.2017 - 09.2020
High School Diploma -
Billings West High School