Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emmanuel Barnes

Huntsville

Summary

Dynamic System Administrator with proven expertise at SAIC, excelling in network configuration and technical support. Recognized for outstanding contributions, including a Letter of Commendation from Rear Admiral Newkirk of the US NAVY for my efforts supporting Tiger Triumph 2025, a bilateral exercise between US Armed Forces and India. Adept at troubleshooting and user training, ensuring seamless operations and compliance in high-stakes environments. Passionate about leveraging IT skills to enhance user experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

System Administrator

SAIC
Huntsville
07.2024 - Current
  • Supporting INDOPACOM J73 Bilateral Unclassified exercises by configuring and maintaining a closed looped network with exercise specific requirements
  • Completed imaging on workstations and ESXI servers to be used during exercise
  • Configured switches, access points and any other peripherals that were to be taken down range
  • Performed Manual STIGs on closed loop network in order to remain in compliance with ATO
  • Wrote Appendix for the Team based in Huntsville that directly coordinates with INDOPACOM J73 Operations and Planning Annex.
  • Cater to the needs of personnel attending the exercises as a system administrator and a help desk technician.
  • Attended Planning Conferences for exercises to collect requirements for what needed to be included in the closed loop network for the optimization of the exercise.
  • Wrote Documentation for common processes.
  • Received a Letter of Commendation from Rear Admiral Newkirk for my efforts supporting Tiger Triumph 2025.

TMIP-M System Administrator

CACI International
Camp Lemonnier
12.2022 - 07.2024
  • Supporting TMIP-M software installation and TMIP-M hardware modifications as required and be the System Administrator subject area expert as a TMIP installer and TMIP Functional Analyst for the Navy Fleet and Military Sealift Command.
  • Instruct users on installation, troubleshooting, maintenance onsite or over the phone of all developed TMIP systems, servers, and related software applications (AHLTA-T, AHLTA-M, DCAM, TMDS, JMeWS) while managing multi-channel communications architecture.
  • Interact with the contract, government staffs, and alike to resolve technical while testing the interface of government programs.
  • Accommodate overall support and technical inputs such as installation, system administration, how-to-guides, and maintenance.
  • Test patches and updates; lead technical contract personnel; create and modify SOPs as well as comprehensive install documentation.
  • Design, assist, and develop training program elements, modules, and technical courses, conduct training programs on selected topics.
  • Manage all medical applications such as MMM, AHLTA-T, CHCS, Lexicomp, CANES, COMPOSE, AFRICOM, CENTCOM, etc.
  • Microsoft 365 Modern Desktop Administrator Associate
  • Secret Clearance

Information Systems Technician Senior

Alabama Department of Public Health
Decatur
03.2022 - 12.2022
  • Responsible for the Oversight of the Department's network in 10 counties
  • Remote troubleshooting and problem solving
  • Fill work orders from users across the district using IBM ticketing system.
  • Updating server with solutions to common and uncommon issues
  • Reimaging systems

POS Help Desk Technician

TekSystems
Birmingham
08.2021 - 02.2022
  • Responsible for installing and troubleshooting point of sale devices for Hibbett Sports Corporation
  • Managing tickets in Service now system
  • Providing customer service/ helpdesk support for any issues regarding network connectivity/ in store devices and technology
  • Sole member of Register swap team in charge of swapping old/hard down equipment for new/refurbished equipment
  • Ordering new devices in TDX system
  • Update spreadsheets daily so that It reflects current and accurate data used to create weekly reports on the standing of the corporation

Information Technology Specialist/Help Desk & IMO

United States Army
Kaiserslautern
11.2017 - 06.2021
  • Managed customers' expectations of support and technology functionality to provide positive user experience.
  • Worked with the software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops, and video conferencing equipment.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Prepared reports by collecting, analyzing, and summarizing information.
  • Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems, and key processes.
  • Authored protocols for appropriate, cost-effective, and safe handling of equipment and materials.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Set up network profiles, security permissions and file sharing systems.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements, and communication of system changes.
  • Managed Active Directory for the entire unit including the user accounts and their compliance, computers, and printers.
  • Made tickets in Remedy for troubleshooting that could not be handled at the unit level.

Education

IT Specialist Training -

US ARMY
Fort Gordon
07.2018

High School Diploma -

Brewbaker Technology Magnet High School
Montgomery, AL
05.2017

Skills

  • Information Technology Infrastructure
  • Classified information control
  • Retaining and reteaching information
  • Network configuration
  • Troubleshooting techniques
  • Software installation
  • Technical support
  • User training
  • Communication skills
  • Customer service
  • Problem solving
  • Information analysis techniques
  • Help Desk
  • Logging call information
  • Information security technology
  • System information
  • Case information confidentiality
  • Information management
  • Remote access technology
  • Information Systems
  • Information security
  • Microsoft applications (Excel, Word, PowerPoint)
  • Active Directory managing users, computers, and printers
  • IT documentation
  • Device configuration
  • Technical education
  • Desktop troubleshooting
  • Incident management
  • Windows administration
  • Help desk software

Certification

CompTIA Security+

Timeline

System Administrator

SAIC
07.2024 - Current

TMIP-M System Administrator

CACI International
12.2022 - 07.2024

Information Systems Technician Senior

Alabama Department of Public Health
03.2022 - 12.2022

POS Help Desk Technician

TekSystems
08.2021 - 02.2022

Information Technology Specialist/Help Desk & IMO

United States Army
11.2017 - 06.2021

IT Specialist Training -

US ARMY

High School Diploma -

Brewbaker Technology Magnet High School

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