Summary
Overview
Work History
Education
Skills
Certification
Additionalskillsandcertifications
Timeline
Generic

Emmanuel Brown

Davenport,FL

Summary

Dedicated and motivated professional with experience in warehouse operations, inventory management, and team collaboration in fast-paced environments. Known for efficiency, attention to detail, and a strong work ethic. Seeking an opportunity with Best Buy to contribute to its purpose of enriching lives through technology, while leveraging skills in stock handling, customer service, and logistical support.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Grievance Analyst

Modivcare Solutions
Miami, FL
12.2020 - Current
  • Conducted in-depth client reviews to address grievances, providing consultative solutions and high-impact resolutions that increased customer trust and reduced churn
  • Partnered with sales and support teams to create seamless transitions and continuous engagement, bolstering customer satisfaction and reinforcing loyalty
  • Utilized data analytics to track grievance trends, enabling the team to proactively address issues and improve service efficiency
  • Supported and retained a diverse customer base through personalized interactions, achieving metrics in customer satisfaction, engagement, and retention
  • Enhanced cross-functional communication to align customer insights with service improvements, directly contributing to customer retention and successful renewals

Junior Graphic Artist

DTG2GO/ART GUN LLC
10.2018 - 08.2020
  • Collaborated with fellow stockers and supervisors to meet stocking goals, contributing to the overall efficiency and presentation of the store
  • Handled digital print production for a variety of media, including clothing, flyers, brochures, and magazine layouts
  • Demonstrated proficiency in image formats and color matching, ensuring high-quality visual output
  • Provided customer support through email and phone, addressing inquiries and resolving issues

Warehouse Worker

Amazon
Miami, FL
01.2017 - 06.2018
  • Efficiently managed inbound and outbound shipments, verifying product counts and inspecting items for quality
  • Coordinated with team members to streamline unloading, sorting, and shelving operations in high-volume periods, ensuring timely order fulfillment
  • Maintained safety standards, promoting a safe work environment while achieving targets for quality and productivity
  • Shipping packages to various residents while using a GPS for navigation

Truck Unloader

UPS
Tallahassee, FL
06.2015 - 12.2016
  • Played a key role in unloading trucks and organizing shipments, maintaining a high level of efficiency and accuracy in a fast-paced setting
  • Collaborated with the team to handle high shipping volumes, meeting daily targets and ensuring the timely processing of packages
  • Maintained a strong focus on workplace safety, adhering to protocols to prevent injuries and ensure a safe environment

Overnight Stocker

Walmart
Tallahassee, FL
02.2013 - 09.2015
  • Conducted stocking of shelves and displays, ensuring accurate product placement and an organized shopping environment
  • Managed overnight inventory control and restocking to prepare the store for peak customer hours

Education

Bachelor of Science - Graphic Design

Florida A&M University
Tallahassee, FL
12-2016

Skills

  • Warehouse & Inventory Management
  • Product Stocking & Organization
  • Safety Protocols & Compliance
  • Time Management & Efficiency
  • Team Collaboration
  • Customer Service Focus
  • Adaptability in Dynamic Environments
  • Strong Interpersonal and Communication Skills
  • Process Improvement & Workflow Optimization
  • Attention to Detail and Data Integrity
  • Time Management and Multitasking
  • Proficiency in Microsoft Office (Word, OneNote, PowerPoint)
  • Proficiency in Adobe Creative Cloud

Certification

  • Google Certification: Foundations of User Experience (UX) Design
  • Google Certification: Attract and Engage Customers with Digital Marketing
  • Google Certification: Foundations of Digital Marketing and E-commerce

Additionalskillsandcertifications

  • Basic First Aid and CPR Certification (expired)
  • Strong Interpersonal and Communication Skills
  • Forklift Operation (expired)
  • Process Improvement & Workflow Optimization
  • Attention to Detail & Data Integrity
  • Client Relationship Management
  • Time Management & Multitasking
  • Familiarity with Case Management Systems
  • Proficiency in Microsoft Office (Word, One Note, PowerPoint)
  • Proficiency in Adobe CC

Timeline

Grievance Analyst

Modivcare Solutions
12.2020 - Current

Junior Graphic Artist

DTG2GO/ART GUN LLC
10.2018 - 08.2020

Warehouse Worker

Amazon
01.2017 - 06.2018

Truck Unloader

UPS
06.2015 - 12.2016

Overnight Stocker

Walmart
02.2013 - 09.2015

Bachelor of Science - Graphic Design

Florida A&M University

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Emmanuel Brown