Emmanuel Calderon Fernandez
Boulder,CO
Summary
Resilient retail professional with experience in diverse roles within the industry. Known for strong customer service skills, proven ability to resolve conflicts effectively, and adept at maintaining high store standards. In previous role, contributed to enhancing customer satisfaction and improving overall store operations.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
6
6
years of professional experience
Work History
Retail Worker
Marshalls
Boulder, CO
10.2021 - Current
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Organized store by returning merchandise to proper areas and restocked displays.
- Operated cash register to process payments from customers accurately and efficiently.
- Addressed customer questions and concerns regarding products and services.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Answered questions about current promotions and resolved issues according to store policies.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Initiated friendly conversation with customers to determine level of assistance required.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Monitored inventory levels and ordered additional supplies as needed.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Cashier
Wendy's
Boulder, CO
08.2019 - 09.2021
- Stocked shelves with merchandise when needed.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Resolved customer complaints professionally in accordance with company policy.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Boulder High School
Boulder, CO05-2022
Skills
- Register operation
- Merchandising expertise
- Professional appearance
- Payment processing
- Cash handling accuracy
- Customer assistance
- Customer service
- Patience and empathy
Timeline
Retail Worker
Marshalls
10.2021 - Current
Cashier
Wendy's
08.2019 - 09.2021
High School Diploma -
Boulder High School