Emmanuel Chaves
Charlotte ,NC
Summary
Strategically minded professional in technology management, known for high productivity and efficient task completion. Skilled in cloud computing, cybersecurity, and project management. Excel at leadership, communication, and problem-solving to navigate complex challenges and drive team success.
Overview
3
3
years of professional experience
Work History
Information Technology Specialist
United States Army Reserve
Charlotte , NC
08.2024 - Current
- Monitored network performance to identify potential issues or security breaches.
- Developed mitigation strategies and prepared standard operating procedures.
- Updated customer information and account status in the database following each interaction.
- Monitored network performance to determine adjustments needed.
- Conducted regular maintenance checks on computers, servers, routers, switches.
- Maintained and controlled server room, wireless network and server infrastructure.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Installed security software to protect networks.
- Planned, tested and supported high-availability infrastructures.
Technology Manager
Weatherspoon Enterprises Inc.
Charlotte , NC
06.2022 - Current
- Reviewed and evaluated outsourcing proposals to and provided cost/benefit analysis.
- Facilitated stakeholder meetings to gather requirements and align project objectives with business goals.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Designed, coded and debugged software per business's policies, procedures and security requirements.
- Provided technical guidance on software development projects.
- Met with stakeholders to collaborate and resolve problems.
- Created reports on system performance metrics to assist in decision making process.
- Performed regular system audits to identify and address potential security vulnerabilities.
- Conducted research into emerging products and technologies that could improve organizational processes.
- Reviewed program plans to develop and coordinate activities.
- Advised on best practices for data management and cybersecurity to protect sensitive information.
- Troubleshot and resolved problems with programs and systems.
- Coordinated with product teams to provide feedback and insights on user experience improvements.
- Managed client expectations through clear communication of technical limitations and project timelines.
- Collaborated with software developers to troubleshoot complex technical issues and deliver solutions.
- Established and maintained strong client relationships through exceptional problem-solving and technical support.
Education
Some College (No Degree) -
University of NC Charlotte
Charlotte , NCAssociate of Science -
Central Piedmont Community College
Charlotte, NCSkills
- IT department leadership
- Company process evaluation
- Project management expertise
- Employee development
Timeline
Information Technology Specialist
United States Army Reserve
08.2024 - Current
Technology Manager
Weatherspoon Enterprises Inc.
06.2022 - Current
Some College (No Degree) -
University of NC Charlotte
Associate of Science -
Central Piedmont Community College