Emmanuel Cook-Bey
Hoffman Estates,IL
Summary
Insurance Agency Manager with 10+ years of experience aligned with AAA and Farmers Insurance agency models, specializing in agency operations, sales management, producer development, and revenue growth across Life, Health, Medicare, and Property & Casualty insurance. Proven success in recruiting, onboarding, licensing, training, coaching, and performance management of licensed producers. Strong background in KPI tracking, CRM management, compliance, retention, multi-line production, and customer service excellence.
Results-driven Insurance Agency Manager Candidate with 10+ years of experience aligned to AAA and Farmers agency leadership roles, including agency operations, producer supervision, sales leadership, and operational execution. Expertise in agent recruitment, licensing, onboarding, training, performance management, KPI reporting, CRM systems, regulatory compliance, retention, and customer experience management. Proven ability to grow revenue, improve persistency, and lead high-performing insurance teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ancillary Specialist – Small Business
Emerson Rogers LLC
2025.04 - Current
- Served as Ancillary Benefits Specialist supporting small business clients with value-added insurance solutions.
- Consulted with small business owners to perform needs analysis and recommend ancillary products including Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital Indemnity.
- Partnered with producers and account managers to cross-sell and upsell ancillary lines, increasing overall account value and retention.
- Supported new business onboarding, renewals, and mid-term changes for small group accounts.
- Presented ancillary benefit proposals, explaining coverage options, pricing, and employer/employee value.
- Maintained accurate CRM documentation, case submissions, and compliance records in accordance with carrier and regulatory guidelines.
- Contributed to improved ancillary participation, persistency, and client satisfaction for small business accounts.
Insurance Advisor / Agency Leadership Support
Farmers Insurance
2024.01 - Current
- Support agency operations and growth initiatives through new business development and cross-selling.
- Mentor and coach new producers on sales process, compliance, and activity standards.
- Assist with pipeline management, CRM updates, and production tracking.
Sales Account Manager
AAA Auto Club Group
2022.01 - 2024.01
- Managed a high-volume territory with responsibility for renewals, retention, and revenue growth.
- Supported pricing strategy, account management, and workflow optimization.
Senior Producer
JLBG Health / AHIX
2015.01 - 2022
- Produced across health, life, and Medicare lines while supporting agent training and compliance.
Education
Associate of Applied Science - Computer And Information Sciences
Taylor Business Institute
ILAAS - Computer & Information Sciences
Certification - CMS – Change Management Specialist
Management And Strategy Institute
Downingtown, PA2021-12
Skills
- Agency Management
- Insurance Sales Management
- AAA Agency Operations
- Farmers Agency Operations
- Producer Recruitment
- Agent Licensing & Onboarding
- Agent Training & Development
- Sales Coaching
- Performance Management
- KPI & Metrics Tracking
- Pipeline Management
- CRM Systems
- Compliance & Licensing
- Multi-Line Insurance Sales
- Client Retention
- New Business Development
- Customer Experience Management
Accomplishments
- Managed and coached teams of up to 8 licensed insurance agents
- Drove $1.2M annual revenue growth through sales execution and retention strategy
- Achieved Top 10% national performance rankings (2019–2023)
- Implemented structured sales training, onboarding, and coaching programs
- Recognized with Farmers Blue Vase Award for production excellence
- Supervised, coached, and developed licensed insurance agents
- Built and delivered structured sales training and onboarding programs
- Generated $1.2M revenue increase in one year
- Ranked Top 10% nationally for sales performance (4 consecutive years)
- Consistently exceeded production targets by 20%+
Certification
- Licensed Insurance Account Manager – 13 Years
- Health, Life, Medicare, Personal Lines & Business Insurance Licenses
- CSP – Certified Sales Professional
- Licensed Recruiter & Trainer – 4 Years
Timeline
Ancillary Specialist – Small Business
Emerson Rogers LLC
2025.04 - Current
Insurance Advisor / Agency Leadership Support
Farmers Insurance
2024.01 - Current
Sales Account Manager
AAA Auto Club Group
2022.01 - 2024.01
Senior Producer
JLBG Health / AHIX
2015.01 - 2022
Associate of Applied Science - Computer And Information Sciences
Taylor Business Institute
AAS - Computer & Information Sciences
Certification - CMS – Change Management Specialist
Management And Strategy Institute