Emmanuel Day
Blue Ridge Bio, LLC
Richmond,VA
2
years of professional experience
Results-driven e-commerce and sales professional with experience supporting digital operations, customer accounts, product strategy, and cross-functional business initiatives. Proven ability to improve customer retention, streamline online sales processes, and translate market and operational needs into actionable solutions that support revenue growth and stronger customer experiences.
Work History
E-commerce Administrator & Sales Representative
2 Years 3 Months- Managed e-commerce operations across company website, maintaining product content, resolving customer ordering issues, and troubleshooting website functionality to support consistent online sales and customer experience.
- Supported 50+ customer orders and inquiries daily across online and direct sales channels, resolving product, payment, fulfillment, and website-related issues to improve order accuracy and customer satisfaction.
- Managed relationships with 40+ customer accounts, identifying business needs, recommending tailored product solutions, resolving service issues, and supporting repeat sales and long-term account retention.
- Optimized product assortments for 20+ customer accounts by evaluating purchasing needs and customer demand, recommending higher-fit products, and implementing assortment changes to strengthen sales opportunities and product alignment.
Chief Operating Officer
2 Months- Formulated 4 strategic assessments (target region analysis, region-specific product-information requirements, legality constraints and protocols, and social media marketing strategies), broadening national customer retention by 50%.
- Built and managed a Shopify e-commerce website, implementing targeted digital marketing strategies that generated $3,000+ in online revenue while maintaining product listings, branding, and site functionality.
- Contacted 3 scientific laboratories for company product COAs, managing quotes, sample logistics, and timelines for optimal pricing
- Researched/designed label graphics for 10 SKUs, standardizing branding and required product information across the online catalog.
Education
High School Diploma
Associate of Arts - Criminal Justice
Skills
Ecommerce platform knowledge
Content marketing management
Sales funnel management
Business analysis
Management expertise
Operations management
E-commerce platform knowledge
Management administration
Business administration
Cross-functional teamwork
Timeline
Chief Operating Officer
Blue Ridge Bio, LLC
06.2026 - CurrentRead More
E-commerce Administrator & Sales Representative
The Supply Room
05.2024 - CurrentRead More
J. Sargeant Reynolds Community College
Associate of Arts from Criminal Justice
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Douglas South-Hall Freeman High School
High School Diploma
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