Emmanuel Doryumu
Spotsylvania,VA
Summary
Motivated IT professional with a strong background in database administration and a proven track record in staff training and problem resolution. Seeking a Cybersecurity Apprenticeship to leverage technical expertise and enhance cybersecurity knowledge while contributing to the protection of organizational systems and data.
Overview
7
7
years of professional experience
Work History
General Manager
Planet Fitness
Manassas, USA
05.2024 - Current
- Managed staff and provided backup support to the Club Manager.
- Member service oversight - Ensuring staff always provides a superior customer experience.
- Supported recruitment, hiring, training, and development of high-performing staff, including Member Service Representatives, Trainers, and Custodians.
- Maintained welcoming atmosphere for members, prospective members, and guests by ensuring staff adhered to superior customer service guidelines.
- Assist in resolving or escalating employee issues or concerns.
- Engaged in various front desk-related activities including:
- Check members into the system.
- Assisted prospective members in completing sign-up process.
- Take prospective members on tours.
- Facilitate all member requests, issues, and questions.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget based on club requirements.
- Tracked and compiled statistics and reports on a weekly, monthly, and annual basis.
Assistant General Manager
Planet Fitness
Manassas, USA
12.2023 - 05.2024
- Coordinated recruiting, hiring, training, and development of high-performing staff, including Member Service Representatives, Trainers, and Custodians.
- Member service oversight - Ensuring staff always provides a superior customer experience.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Scheduled and supervised staff to ensure operational efficiency and optimal service delivery.
- Managed staff responsibilities and offered backup support to the Club Manager.
- Facilitated the onboarding process for new members to ensure a smooth sign-up experience.
- Take prospective members on tours.
- Facilitate all member requests, issues, and questions.
- Assist in resolving or escalating employee issues or concerns.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering supplies using specific budget based on club requirements.
- Tracked statistics and generated reports to support decision-making and enhance club performance.
- Check members into the system.
Member Services Representative
Planet Fitness
Manassas, USA
04.2023 - 11.2023
- Managed front desk operations, ensuring smooth member interactions and service delivery.
- Responded to incoming phone calls, addressing member inquiries and providing information promptly.
- Checked members into the system, facilitating efficient access to services and resources.
- New member sign-up and taking prospective new members on tours
- Assist in the cleanliness and maintenance of the facility.
Database Administrator
Church of the Living God NOVA
Fairfax, USA
01.2019 - 04.2023
- Oversaw space allocation to optimize database performance and resource utilization.
- Perform database health monitoring and troubleshooting
- Monitored alert logs to identify and address errors, failures, and warnings.
- Created documentation for database-related issues and resolutions to enhance troubleshooting efficiency.
- Administer user accounts by creating, modifying and deactivating users upon request
Education
Associates Degree - Computer Science
Northern Virginia Community College
Annandale, VA12-2027
Skills
- Technical troubleshooting
- Reporting and documentation
- Data analysis
- Multi-tasking efficiency
- Training and development
- Schedule management
- Performance improvement
Timeline
General Manager
Planet Fitness
05.2024 - Current
Assistant General Manager
Planet Fitness
12.2023 - 05.2024
Member Services Representative
Planet Fitness
04.2023 - 11.2023
Database Administrator
Church of the Living God NOVA
01.2019 - 04.2023
Associates Degree - Computer Science
Northern Virginia Community College