Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emmanuel Emile

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Driver

Uber And Lyft
03.2019 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.


Certified Nursing Assistant

Fox Subacute
01.2018 - 03.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Technical Support Specialist

Alorica
10.2016 - 05.2017
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Customer Service Representative Agent

Alorica
09.2015 - 10.2016
  • Handled Verizon Wireless customers inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Representative

Convergys
10.2014 - 10.2015


  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.


Education

Associate of Science - Healthcare Studies

Community College of Philadelphia
Philadelphia, PA
12.2023

Skills

  • Customer Service
  • Customer Rapport
  • Route Logs
  • Safety Standards
  • Verbal and Written Communication

Languages

French
Native or Bilingual
English
Full Professional
Spanish
Professional Working

Timeline

Driver

Uber And Lyft
03.2019 - Current

Certified Nursing Assistant

Fox Subacute
01.2018 - 03.2019

Technical Support Specialist

Alorica
10.2016 - 05.2017

Customer Service Representative Agent

Alorica
09.2015 - 10.2016

Customer Service Representative

Convergys
10.2014 - 10.2015

Associate of Science - Healthcare Studies

Community College of Philadelphia

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Emmanuel Emile