Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Certification
Timeline
Generic

Emmanuel Kapellakis

Hooksett

Summary

Implementation Specialist with a proven track record at Granite Financial Partners, excelling in client onboarding and regulatory compliance. Skilled in financial management and customer service, fostering collaborative teamwork to enhance client satisfaction. Recognized for implementing efficient processes that improved operational workflows and elevated service quality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Implementation Specialist

Granite Financial Partners
Milford
06.2023 - Current
  • Ensured compliance with industry standards and regulations throughout the implementation process.
  • Facilitated client onboarding for investment and protection accounts.
  • Provided support for customer financial accounts and protection services.
  • Handled customer service calls addressing issues and service-related queries.
  • Maintained efficient communication within the team for optimal workflow.
  • Maintained swift and precise communication to enhance client satisfaction.

Assistant Manager

Kappellis Pizza
Boscawen
01.2019 - 09.2021
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Implemented quality control measures to uphold company standards.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Managed the day-to-day operations of the store, including customer service, and inventory management.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Pinkerton Academy
Derry, NH
01-2023

Skills

  • Implementation processes
  • Client onboarding
  • Regulatory compliance
  • Customer service
  • Data analysis
  • Financial management
  • Collaborative Teamwork

Affiliations

  • At his core, Manny values Family in his personal life and work at GFP. He spends much of his free time volunteering with his family at his local church and traveling to their homeland in Greece. He also stays active as a dedicated teammate, playing soccer and basketball weekly, reinforcing his team mentality and commitment to excellence.

Certification

  • Working towards AIF certification and possibly an Insurance license

Timeline

Implementation Specialist

Granite Financial Partners
06.2023 - Current

Assistant Manager

Kappellis Pizza
01.2019 - 09.2021

High School Diploma -

Pinkerton Academy

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Emmanuel Kapellakis