Emmanuel Keith
Mechanicsburg,PA
Summary
Highly motivated and professional QA Test Engineer/Analyst who has many years experience with collaborative abilities and able t Testing and Quality Engineer with 4 years of experience driving excellence in creating, editing and implementing test instructions to improve quality and efficiency. Exceptional expertise across various test procedures for process improvement.
Overview
8
8
years of professional experience
Work History
QA Test Engineer
Vizo Financial Corporate Credit Union
10.2020 - 06.2023
- Performed day to day testing functions in different testing environments/applications. Logged bug defects in a very detailed manner and recorded the sessions. I also mirrored business rules to make enhancement adjustments to reflect that of the software I was testing. I would also manage smaller projects for developed in house applications to provide feedback to the developers on making new changes to in use applications.
- Performed BA responsibilities on a day to day basis as far requirements gathering, critical thinking and problem solving for the customers/business units.
- Attended daily scrum meetings and separate projects meetings to discuss project needs on a more focused level to meet deadlines for sprints.
QA Tester
Leverage Technologies
04.2018 - 10.2020
- Performing day to day quality testing and logging of bugs that appear in applications
- I also write and log test cases and record them in TFS and MTM
- I perform reviewing of documents from Business Analysts and compare them from a testing stand point
- I also perform service desk analyst duties that involve answering tickets via service now through email and or telephone service to help customers troubleshoot their issues
- I would attend daily meetings and sometimes often conduct meetings for business owners to inform them them applications status and what requirements are met.
Help Desk Support
Marion Edwards Associates
12.2017 - 04.2018
- Made outbound calls and answered incoming calls regarding accounts for teachers, therapist and doctors dealing with children with medical related issues in a school setting
- I worked with staff who had accounts that kept record of their dates and times of service to get paid correctly via the state
- I would attend daily meetings and sometimes conduct meetings to inform staff of findings and areas of concern
- I also scheduled and book meetings for staff that would travel to and from schools in the State of PA conducting business for programs that benefited special needs children in a school environment.
Account Representative/Tech
Complete Management Solutions
06.2015 - 06.2017
- Answer calls and emails pertaining to maintenance and problems with xerox printers, copiers and fax machines
- I placed orders and service calls for machines that needed repaired
- I performed basic trouble shooting procedures on machines to prevent from service calls being made and to possibly save time and money for the company
- I performed billing duties monthly and weekly for product and services preformed for xerox at the state capitol
- I would often attend meetings to update the client of any possible issues, new products, technician related services offered and work still needing finalized.
Education
Associate - Computer Networking
Kaplan Career Institute
Skills
- Telecommunications (1 year)
- Servicenow (2 years)
- QA
- Quality Assurance
- TFS
- Test Cases
- SQL
- XML
- Linux
- Microsoft SQL Server
- User Acceptance Testing
- Operating Systems
- Customer service
- Agile
- Scrum
- Requirements Gathering
- User Interface (UI)
- Business Requirements
- Web Services
- Writing skills
- Integration testing
- SKILLS:
- Microsoft Office, Excel, Word, Networking Fundamentals, Ms-Dos, IT Training, Telecommunications,
- Protocols, Network Cabling, Computer Maintenance and Repair, Windows Server 2000/2003, Windows
- 2000 Professional, SQL Server, Web Server, Exchange 2003, Web Design, XML, and Linux
Additional Information
- Authorized to work in the US for any employer
Timeline
QA Test Engineer
Vizo Financial Corporate Credit Union
10.2020 - 06.2023
QA Tester
Leverage Technologies
04.2018 - 10.2020
Help Desk Support
Marion Edwards Associates
12.2017 - 04.2018
Account Representative/Tech
Complete Management Solutions
06.2015 - 06.2017
Associate - Computer Networking
Kaplan Career Institute
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