Emmanuel Leaks
Clinton Township,United States
Summary
Experienced professional with a strong background in managing complex IT projects. Demonstrated expertise in leading cross-functional teams, ensuring timely project delivery, and aligning technology solutions with business objectives. Collaborative and adaptable approach, consistently focused on achieving results. Proficient in project planning, risk management, and effective stakeholder communication. Recognized for reliability and flexibility in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Service Technician
Compucom
04.2024 - Current
- Visit dept's starting with front end POS, meet with dept
- Leads for updates & needs
- Access ticketing system to retrieve duties, order parts & close tickets
- Verify all Access Points (AP's) are active, troubleshoot/fix as needed
- Verify & document activity on Cyberex via hyper address, report issues
- Fix all IT issues reported by helpdesk or associates and document
- Perform daily preventive maintenance on IT scheduled equipment
- Perform project work & complete before scheduled deadlines
- Close tickets daily related to IT problems and IT preventive maintenance resolutions
- Accountable for tool inventory, supplies, parts stock and maintaining a company vehicle
Field Technician
Teknologize
05.2023 - 12.2023
- Installed software, modified and repaired hardware and resolved technical issues
- Used ticketing systems to manage and process actions taken
- Managed call flow and responded to technical support needs of customers
- Identified and solved technical issues with a variety of diagnostic tools
- Resolved customer issues in a clear, courteous and straightforward manner
- Resolved problems with malfunctioning products
- Followed up with clients to ensure optimal customer satisfaction
- Install and configure wireless networking equipment
Management Information Systems Manager
Eternal Hotels LLC
10.2022 - 01.2023
- Supervising daily operations of network and server infrastructure
- Manage server and work station software/hardware updates
- Identify and purchase Audio/Visual hardware to support Groups & Conferences
- Aligning IT infrastructure with current and future business requirements and goals
- Evaluate risk and develop network recovery and backup processes
- Assessing and purchasing new and replacement hardware/software
- Assuring that MIS activities are within the limits of applicable laws, codes and regulations
- Testing, troubleshooting and adjusting information systems to operate effectively
Datacenter Operator
Metro Systems, Inc.
06.2022 - 09.2022
- Primary focus on exceeding individual SRD/HLD goals
- Responsible for training and being an escalation point for L2 techs
- Identifies ways to improve operational efficiency(processes, policies, procedures) and actions/escalates them appropriately
- Contributor to small project work such as, Inventory point of contact (POC) - All supplies ordering and inventory management and Phiston Maintenance POC - Weekly, daily and emergency maintenance activities
- Helps oversee Ewaste pickups and Rack Liquidation process
Datacenter Operator
Metro Systems, Inc.
02.2022 - 09.2022
- Hardware and network diagnostics followed by physical repair
- Install equipment, create documentation, innovate solutions, and fix problems within the Data Center Space
- Push or pull heavy racks into position
- Running diagnostics on the TOR and Brick to determine what is failing
- Checking and cleaning all fiber optic cables and optics
- Server diagnostics and repair while noting in the ticket of action taken and needed
Help Desk Specialist
The Computer Guy LLC
09.2020 - 11.2020
- Answered client calls and managed ticket creation using ConnectWise.
- Worked with ConnectWise / Automate, ITGlue, Watch Guard, O365 Business and Home Edition, Nextiva (phone system), trend micro (anti-virus software)
- Troubleshoot issues ranging from networking, firewall, email, VoIP, common desktop issues, slowing PC, hardware replacement, upgrading systems and equipment, printer
- Installs and maintains peripheral devices including printers, switches, routers, and other equipment
- Communicates with end users to understand and troubleshoot problems
- Conducts periodic diagnostics and testing to ensure optimal network function and minimal downtime
- Maintains email and intranet services, adding and removing users and accounts
IT and Onsite Technician specialist
24G
07.2019 - 03.2020
- Research upcoming projects / See what products are needed to complete it
- Go onsite to set up projects that were designed and built for that company
- Stay onsite during the duration of its activation to completion of the event
- Provide technical expertise to any part of the project and quick fixes for any fault
- Create networks for all projects that are going on display
- Prepare servers with designs and videos for projects along with backup of all designs
DLP Analysts
TEKsystems
05.2019 - 06.2019
- Contract with Ford motor company 12-week project
- Projected was completed in 6-weeks
- Review DLP alerts and perform analysis for triage/escalation
- Ensure the data loss prevention data is correct and readily accessible
- Aggregate, analyze and distribute data loss prevention data that provides crucial information to help counteract theft, fraud, safety concerns and other various forms of loss for Ford Motor Company
- Run and distribute scheduled and ad-hoc reports; Provide appropriate documentation, as needed; either where DLP processes may need updating or relating to specific DLP alerts that are escalated
Education
Associate's Degree - Computer Networking & Informations Systems Security
Clover Park Technical College
12.2017
Skills
- Infrastructure
- Preventive Maintenance
- Risk management
- IT infrastructure management
- Root-cause analysis
- Data analytics
Certification
- Server Administrator
- Computer Network Information system security
- Microsoft Word
- Security Fundamentals
- Computer Support Technician
Timeline
Field Service Technician
Compucom
04.2024 - Current
Field Technician
Teknologize
05.2023 - 12.2023
Management Information Systems Manager
Eternal Hotels LLC
10.2022 - 01.2023
Datacenter Operator
Metro Systems, Inc.
06.2022 - 09.2022
Datacenter Operator
Metro Systems, Inc.
02.2022 - 09.2022
Help Desk Specialist
The Computer Guy LLC
09.2020 - 11.2020
IT and Onsite Technician specialist
24G
07.2019 - 03.2020
DLP Analysts
TEKsystems
05.2019 - 06.2019
Associate's Degree - Computer Networking & Informations Systems Security
Clover Park Technical College
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