Rosendo Meza Jr.
San Antonio
Overview
18
18
years of professional experience
Work History
Field Service Engineer
Hyosung Americas
San Antonio
03.2025 - Current
- Installation, repair, software loading and maintenance of ATMs or other products in a defined geographically territory
- Collaborated with internal and external support departments to deliver timely maintenance support to end users, enhancing service reliability.
- Trained bank staff and vendors on essential maintenance tasks for equipment, ensuring operational readiness and minimizing downtime.
Deputy Of Detention
Bexar County Sheriff Office
San Antonio
09.2024 - 03.2025
- Provided supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences.
- Assigned duties to inmates and provided instructions.
- Facilitated discussions and mediation to resolve conflicts among inmates, promoting a safer environment.
- Managed daily operations for inmate feeding, medical escorting, and recreational activities, ensuring adherence to protocols and inmate welfare.
Production Manager/System Specialist
MIMO
Aurora
05.2019 - 05.2024
- Managed Repair Department and Production Line operations, ensuring efficient workflow and quality control.
- Executed daily operations of inspecting, cleaning, repairing, and testing of Field Replacement Units (Hitachi SR-7500 and Fujitsu G750 Cash Recycler) returned from the field.
- Managed field tech dispatches for repairs and installations, ensuring timely response and resolution.
- Implemented cost-saving processes, enhancing warehouse organization, refining repair procedures, and reducing on-site travel times, contributing to increased company profits.
- Oversaw routine maintenance of field equipment to ensure optimal performance.
- Resolved complex issues by going onsite to repair cash recyclers.
- Work with cross-functional teams (Engineering, Sales, Technicians, Operations, Quality, Project Management) to support product life cycles.
- Worked closely with the Director of Engineering to improve product design.
- Utilize BeyondTrust, Connectwise, and Teamviewer for remote support.
- Obtain/review software, hardware, and system logs for diagnostic purposes.
- Provide software training for customers.
Sales Consultant
Bigger's Chevrolet
Elgin
09.2017 - 07.2018
- Negotiated sales agreements, successfully closing deals to meet client needs.
- Followed up with clients through phone calls, texts, and emails to maintain engagement and address inquiries.
- Created a consistent and positive buying experience by guiding clients through the buying process.
- Built a strong rapport with clients to ensure a lasting relationship.
- Delivered exceptional customer service and demonstrated enthusiasm for products, enhancing overall client satisfaction.
- Performed high-quality, professional, and knowledgeable presentation and demonstration of vehicles.
- Greeted clients as they arrive to ensure a welcoming atmosphere and enjoyable shopping experience.
Corrections Officers
Kane County Sheriff's
St Charles
12.2007 - 04.2016
- Reported to supervisors on quality and quantity of inmate work, disturbances, rule violations, and unusual occurrences.
- Assigned duties to inmates and provided clear instructions.
- Maintained order and de-escalated situations promptly.
- Mediated conflicts between inmates to restore peace.
- Executed daily operations for inmate feeding, escorted medical staff for inmate medication, and coordinated recreational activities.
- Responded to Emergencies in the Jail as part of the C.R.T. Corrections Response Team.
Education
Masters - Bible and Theology
Warrior Notes School of Ministry
Destrehan, LA04-2026
Correctional Officer -
Lincoln Land College
Springfield, IL01-2008
Gen Ed -
Kishwaukee College
Malta, IL01-2006
Gen Ed -
Kishwaukee College
Malta, IL01-1996
Skills
- Configuration
- Troubleshooting
- Infrastructure
- Windows OS
- macOS
- Team Viewer
- Zendesk
- SalesForce
- Microsoft Teams
- Microsoft Office
- Administration
- Windows
Medical Experience
EMT-B License, 1995, 2005, Volunteer EMT-B, Kishwuakee Hospital, 1996, EMT-B for Private ambulance company, 1997, 2000, Security/EMT-B Officer
Job Skills - Computer Skills
- Windows
- Microsoft Office
- Team Viewer
- Zen Desk
- SalesForce
- Microsoft Teams
- Configuration
- Administration
- Troubleshooting Windows OS (Client and Server)
- Troubleshooting Mac OS (Client and Server)
Languages
Spanish
Professional
Timeline
Field Service Engineer
Hyosung Americas
03.2025 - Current
Deputy Of Detention
Bexar County Sheriff Office
09.2024 - 03.2025
Production Manager/System Specialist
MIMO
05.2019 - 05.2024
Sales Consultant
Bigger's Chevrolet
09.2017 - 07.2018
Corrections Officers
Kane County Sheriff's
12.2007 - 04.2016
Masters - Bible and Theology
Warrior Notes School of Ministry
Correctional Officer -
Lincoln Land College
Gen Ed -
Kishwaukee College
Gen Ed -
Kishwaukee College