Emmanuel Luciño
Apopka,FL
Summary
To provide quality patient/resident care to geriatric and disabled individuals as specified on individualized patient/resident care plan and assignment sheets. Under the supervision of the Nurse, provide assistance with the activities of daily living, physical comfort, and emotional and social support to the resident/patient. Highly motivated to launch nursing career; future goals include education leading to LPN license. Reliable worker with the ability to quickly learn new concepts and skills. Backed by a solid work history, reputation as a team player and passion for helping others. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant/Restorative Aide
Village On The Green (A LifeSpace Community)
04.2015 - Current
- Duties includes providing quality care to our Residents per company’s high quality care standard
- Provide daily restorative exercises for our residents based on the individuals care plan
- Providing daily progress report on resident’s individual developments.
Certified Nursing Assistant (CNA)
Brookdale Wekiwa Springs (formerly Emeritus at Wekiwa Springs)
02.2012 - 04.2015
- My duties and responsibilities include providing nursing assistance and care for patients/residents
- I maintain personal health and hygiene of patients
- I assist patients in ADL like bathing, dressing, grooming, eating, walking and other activities
- I ensure that the patient takes adequate fluid and nutritional as recommended by physician
- I communicate daily to the head nurse regarding patient’s health changes and problems
- I regularly measure body weight of residents and report major changes to head nurse
- I feed patients or assist them in feeding when needed
- I attend staff meetings to develop and optimize the patient care programs
- I also assist in office works in filing residents’ files/charts.
Customer Service Resolution Specialist
Convergys, Inc.
06.2005 - 11.2011
- My duties and responsibilities were to interface with customers via inbound calls for the purpose of resolving routine problems with billing, products or services for a telecommunications client/account
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Meet customer requirements through first contact resolution.
Retail/Sales Specialist
Macy's
09.2002 - 02.2005
- Responsibilities include demonstrating the Macy’s-East selling priorities of Greet, Sell, Close and Satisfy
- Knows and properly executes all system and cashier transaction procedures to ensure a quick transaction
- Understand and maintains department standards: neat and organized wrap stands, fitting rooms and stock areas
- Communicates effectively with fellow associates and Management and is flexible to the needs of the business
- Maintain consistent and professional contact clientele
- Achieve the company standard for credit solicitation.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Coordinated closely with the management team, communicating feedback from customers to improve products and services.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Documentation Supervisor
L&T Group of Co.
10.1996 - 10.2000
- I functioned as Personnel-In-Charge of legal documents supervising personnel in handling/keeping files in particular court cases
- Monitoring staff assignments, organizing workflow, and develop methods to minimize problems and maximize productivity and efficiency of each staff
- I was responsible in providing highly competent and important litigation support by setting up an excellent filing system for the voluminous documents which we receive on a daily basis in all court cases
- Also responsible in filing legal documents in court houses, serve to respective parties and preparing service listing of court related documents
- Assist in the preparation of court Pleadings
- Preparing spreadsheets and see to it that it corresponds to the lawyer’s request.
Education
Undergraduate (2nd yr.) B.S. in Electrical Engineering -
Technological Institute of the Philippines
Manila, PhilippinesNursing Assistant - State and FL Board of Nursing approved, ABHES Accredited, 120 clock-hour diploma program -
Cambridge Institute of Allied Health and Technology
Altamonte Springs, FL09.2011
High School Diploma -
San Sebastian College-Recoletos
Manila, Philippines01.1980
Skills
- Efficient in MS PowerPoint
- MS Word
- MS Works
- Outlook Express
- IOS programs and Apps
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Basic Life Support
- Patient-focused care
- Geriatric Care
- Ambulation Assistance
- Complex Problem-Solving
- CNA Certification
- Certified in CPR/AED
Certification
- BLS CPR-Healthcare Provider, Current
- CNA trained/certified, 250807
- Domestic Violence
- HIV/AIDS
- HIPAA
- OSHA/Bloodborne Pathogen Standards
- Alzheimer Disease
Nursingknowledgeandskills
- Communication Skills
- Health & Safety
- Personal Care Skills
- Basic Nursing Skills
- Dementia & Psycho-Social Needs
References
- Mrs. Priscilla Harden, Brookdale Wekiwa Springs, 321-217-2638
- Ms. Angela L. Hart, Macy’s- Mall at Millenia, Orlando, FL
- Ms. Jennifer Gray, Convergys Corp., Lake Mary, FL, 407-771-6608
- Atty. Steven P. Pixley, Tan Holdings Companies, CNMI, 670-233-2898
Timeline
Certified Nursing Assistant/Restorative Aide
Village On The Green (A LifeSpace Community)
04.2015 - Current
Certified Nursing Assistant (CNA)
Brookdale Wekiwa Springs (formerly Emeritus at Wekiwa Springs)
02.2012 - 04.2015
Customer Service Resolution Specialist
Convergys, Inc.
06.2005 - 11.2011
Retail/Sales Specialist
Macy's
09.2002 - 02.2005
Documentation Supervisor
L&T Group of Co.
10.1996 - 10.2000
Undergraduate (2nd yr.) B.S. in Electrical Engineering -
Technological Institute of the Philippines
Nursing Assistant - State and FL Board of Nursing approved, ABHES Accredited, 120 clock-hour diploma program -
Cambridge Institute of Allied Health and Technology
High School Diploma -
San Sebastian College-Recoletos
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