SHIRLEY VERGES
Prospect Park,USA
Summary
Experienced and conscientious professional with a demonstrated history of working with patient care, billing, and customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant/Restorative Aide
Atlas @ Daughters HealthCare
Clifton, NJ
03.2018 - 11.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Receptionist/Unit Clerk Assistant
Atlas@ Daughters of Miriam
Clifton, New Jersey
03.2013 - 11.2025
- Greeted visitors at front desk and announced arrivals to appropriate staff.
- Managed incoming calls on switchboard, transferring them to relevant departments.
- Administered mail services, including package pickup and distribution.
- Provided back-office support to various departments as needed.
- Processed payments and maintained accurate records of receipts.
- Resolved customer issues and complaints efficiently.
- Maintained cleanliness of reception area to ensure positive first impressions.
Administrative Assistant/Covid-19 Tester
Daughters of Miriam Center
Clifton, New Jersey
05.2020 - 05.2022
- Safely administer staff and residents COVID swab tests in a clean and safe setting.
- Provide all daily living tasks to enhance quality of life for elderly patients. These include assisting patients with bathing, dressing, feeding, lifting and transferring.
- Provide behavioral/emotional support and supervision for those with dementia and Alzheimer's.
- Monitor medical, physical and behavioral changes in individuals on a daily basis.
- Maintain work operations by following policies and procedures.
Fulfillment Associate
Amazon
05.2017 - 12.2017
- Addressed employee-relation matters, such as harassment allegations, complaints, or other concerns.
- Maintained and updated human resources documentations such as agendas and directories.
- Analyzed employment-related data, and prepared required reports
Education
Certified Nursing Assistance -
AMG Medical institute
Paterson, NJ01.2017
GED -
Morris High School
Bronx, NY01.2009
Skills
Highly proficient in Microsoft Office, patient care, problem-solving, effective communication both written and verbal, medical terminology, organization skills
- Patient care
- Vital sign monitoring
- Personal hygiene assistance
- Infection control
- Dementia support
- Record keeping
- Customer service
- Care coordination
- Medication administration
- Attention to detail
- Time management
- Team collaboration
- Patient lifting
- Alzheimer's and dementia care
- Specimen collection
- Basic life support
Languages
Spanish
Certification
Notary
Timeline
Administrative Assistant/Covid-19 Tester
Daughters of Miriam Center
05.2020 - 05.2022
Certified Nursing Assistant/Restorative Aide
Atlas @ Daughters HealthCare
03.2018 - 11.2025
Fulfillment Associate
Amazon
05.2017 - 12.2017
Receptionist/Unit Clerk Assistant
Atlas@ Daughters of Miriam
03.2013 - 11.2025
Certified Nursing Assistance -
AMG Medical institute
GED -
Morris High School