Emmanuel Mercado
Raleigh,NC
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Highly motivated with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
7
7
years of professional experience
Work History
Sales / Service Tech / Office Hybrid and Manager
Landen Heating And Cooling Inc
01.2021 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented innovative strategies for tracking sales performance, increasing accountability among team members.
- Identified opportunities for upselling products or services based on thorough understanding of each client''s unique needs and goals.
- Negotiated contract terms with clients, securing advantageous agreements that benefited both parties.
- Mentored staff members in industry best practices, fostering a culture of continuous learning and professional development within the team.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Resolved customer complaints in professional and timely manner.
Service and Sales
72 Degrees
11.2018 - 01.2021
- Performed Routine Maintenance
- Performed service and emergency calls
- Turned cod's into sale calls
- Ran cold leads and presented options with additional follow up procedures for closure
Service Technician
Weather Master
03.2018 - 11.2018
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Established rapport with customer, provided additional options with customer understanding and knowledge for up sell opportunities and satisfied customer.
Maintenance Technician /Service Technician
Service Experts Heating And Cooling
07.2016 - 03.2018
- Boosted overall productivity with timely preventive maintenance.
- Reached monthly goals established by management
- Excelled into service and sealed system repairs
- Ran on call weekdays and weekends during rotation
- Very consistent in all paperwork and work performed on job met all companies standards and needs
- Always on time
- Performed Quality checks on new system installs
- Became Nate certified
Education
HVAC Certification - HVAC
Retail Ready
Plano, TX07.2016
High School Diploma -
Bridgeton High School
Bridgeton, NJ06.2009
Skills
- Sales Techniques
- Team Leadership
- Organizational Skills
- Goal Setting
- Staff Training
- Professional and Courteous
- Teamwork and Collaboration
- Documentation and Reporting
Timeline
Sales / Service Tech / Office Hybrid and Manager
Landen Heating And Cooling Inc
01.2021 - Current
Service and Sales
72 Degrees
11.2018 - 01.2021
Service Technician
Weather Master
03.2018 - 11.2018
Maintenance Technician /Service Technician
Service Experts Heating And Cooling
07.2016 - 03.2018
HVAC Certification - HVAC
Retail Ready
High School Diploma -
Bridgeton High School
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