Emmanuel Meza
Surfside Beach,South Carolina
Summary
Results-driven professional focused on delivering exceptional customer support. Proactively manages concerns, resolves conflicts, and maximizes customer satisfaction. Strong background in customer relations and communication with versatile skills in project management, problem-solving, and collaboration. Brings a fresh perspective and a strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Guest Services Agent
Grand Palms Resort
11.2024 - Current
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Collected room deposits, fees, and payments.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Support Marketing Face to Face team during check-in process.
- Ensure great first and last impressions.
Retail Sales Consultant
Comcast
06.2023 - 03.2024
- Engage customers daily handling requests for new and current services
- Create or modify orders for services including internet, mobile, cable, and security
- Contact technical support for issues involving billing or account information details
Customer Service Representative
Shoprite
08.2022 - 03.2023
- Maintain a customer account database (ex: create new accounts and manage currents)
- Sell and distribute propane
- Record hourly earnings
- Resolve any complaints the customer may present
Office Assistant
Kinly
11.2018 - 06.2022
- Attend all meetings and take minutes
- Create warehouse inventory lists for Logistics
- File invoices for Procurement
- Organize employee files through ADP in HR
- Deliver equipment and materials to work sites
Education
Bachelor of Science - Business ADMINISTRATION
Montclair State University
05.2023
High School Diploma - undefined
Warren Hills Regional High School
06.2018
Skills
- Problem-Solving Skills
- Communication Skills
- Troubleshooting
- Technology and Microsoft Office Proficient (Excel, Zoom, etc)
- Interpersonal Skills
- Guest service and assistance
- Account inquiries
- Hotel amenity information
- Hospitality services
- Customer rapport
- Concierge services
- Fluent in English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Services Agent
Grand Palms Resort
11.2024 - Current
Retail Sales Consultant
Comcast
06.2023 - 03.2024
Customer Service Representative
Shoprite
08.2022 - 03.2023
Office Assistant
Kinly
11.2018 - 06.2022
High School Diploma - undefined
Warren Hills Regional High School
Bachelor of Science - Business ADMINISTRATION
Montclair State University
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