EMMANUEL MKILINDI
Lemoore,CA
Summary
Dynamic technician with a proven track record at Procter & Gamble, excelling in customer service and quality control. Demonstrated strong attention to detail and adaptability, swiftly resolving technical issues and enhancing operational efficiency. Committed to continuous learning and maintaining OSHA compliance, ensuring a safe and productive work environment.
Overview
6
6
years of professional experience
Work History
Technician
Procter & Gamble, P&g
Inwood, WV
11.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
Delivery Driver
JPAX Logistic
Hagerstown, MD
05.2024 - 11.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Maintained clean and safe vehicle, contributing to positive image of company.
Technical Support Engineer
WVDOH
Morgantown, WV
05.2023 - 05.2024
- Bridge safety inspections
- Plan readings and,
- Construction Estimates calculations.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Enhanced security protocols, conducting thorough audits and implementing necessary updates to safeguard against potential threats.
Machine Operator Technician
Volvo Group
Hagerstown, MD
06.2022 - 05.2023
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Maintained equipment performance by lubricating and cleaning components.
- Played an instrumental role in achieving targeted production goals while maintaining strict adherence to quality standards.
- Kept detailed production records and identified hold-ups.
- Coordinated with other departments such as Quality Control and Maintenance for seamless workflow management.
- Conducted routine preventive maintenance tasks that led to fewer unexpected breakdowns.
- Maintained detailed records of machine performance data, enabling informed decision-making regarding equipment upgrades or repairs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Trained new employees on proper multi-machine operation.
- Monitored gauges, meters, and control panels to obtain information about equipment temperatures and pressures
- Arranged and secured materials in chucks, fixtures, or automatic feeding mechanisms.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
School Bus Driver
Kids Paradise Daycare and Nursery School
Moshi, Tanzania
01.2022 - 05.2022
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Obeyed federal, [Moshi-Rural laws] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Communicated information to parents to promote good communication and transparency.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Increased awareness of safety protocols among students with engaging and informative presentations at beginning of school year.
Assistant Principal
Kids Paradise Daycare and Nursery School
Moshi, Tanzania
01.2022 - 05.2022
- Partnered with principal to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment.
- Supported a positive school culture by addressing student behavior concerns promptly and effectively.
- Enhanced teacher effectiveness through regular classroom observations and feedback sessions.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Built and maintained positive relationships with diverse stakeholders, such as parents, school volunteers and outside agencies.
- Monitored student behavior and enforced discipline policies.
- Built productive relationships with parents of students facing difficult situations at school or at home.
- Fostered a safe learning environment by collaborating with security personnel and implementing safety protocols throughout the campus.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Spearheaded professional development initiatives, fostering an environment of continuous growth for staff members.
- Mentored new teachers in navigating their roles within the school system effectively.
- Coordinated special events such as parent-teacher conferences, open houses, and graduation ceremonies to promote a sense of community within the school.
- Oversaw curriculum design process to ensure alignment with state standards and best practices in education.
- Assisted with compliance efforts for fire and other safety regulations.
- Actively participated in district-level meetings to contribute insights on policies affecting schools within the district.
- Championed extracurricular activities that promoted well-rounded student development beyond academics.
- Built strong relationships with local community organizations for outreach efforts supporting both student learning and school reputation.
- Oversaw schedule management and protocols for orientation, registration, and related activities.
- Led meetings to convey policy changes, gather information, and assess employee thoughts.
- Developed comprehensive assessment systems to monitor student progress and inform instructional decisions.
- Instructed small groups of teachers and students.
- Supported hiring, training, and disciplinary action in compliance with legal guidelines and requirements.
- Collaborated with school board officials to assess areas for improvement in curricula, classrooms, testing and student activities.
- Managed budget allocations for academic programs, ensuring responsible use of resources for maximum educational impact.
- Supported student council initiatives, empowering students to take active role in school governance.
- Implemented mentorship program, pairing experienced teachers with new hires for professional growth.
- Optimized school operations by implementing digital record-keeping system, ensuring data accuracy and accessibility.
- Increased parent satisfaction with regular communication channels, including newsletters and parent-teacher meetings.
- Improved student test scores with adoption of new curriculum focused on critical thinking and problem-solving.
- Oversaw integration of technology in classrooms, equipping students with modern learning tools.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Verified student grades, attendance and schedules.
- Counseled students about rules and policies during school assemblies.
- Developed and coordinated after-school programs and activities.
- Coordinated retrieval and distribution of student records from other schools and institutions.
Picker/Packer Operator
Kilimanjaro Coffee Company
Moshi, Tanzania
08.2021 - 01.2022
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Maintained timely updates on workload progress through effective communication with supervisors.
- Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Prepared and checked outbound shipments for accuracy.
- Recorded daily activities for inventory control.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Tour Guide & Driver
Karpa Safari Experience
Arusha, Tanzania
02.2019 - 07.2021
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Implemented feedback mechanisms for guests, using insights to continuously improve tour content and delivery.
- Utilized social media platforms to share highlights and behind-the-scenes glimpses of tours, engaging wider online audience.
- Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.
- Developed new tour routes to highlight lesser-known attractions, expanding company's offerings and attracting niche markets.
- Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.
- Trained new guides in storytelling techniques and customer service standards, raising overall quality of tours.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Followed all relevant traffic laws and safety regulations.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Education
Bachelor of Science - Software Systems
Grand Canyon University
Phoenix, AZ03-2026
Associate of Science - Computer Information Systems
Moshi Co-operative University (MoCU)
Moshi, Tanzania12-2019
Skills
- Project Management, Training & Development
- Team Building
- vendor relations
- Process improvement and Acquisition Management
- Environmental compliance
- Attention to detail
- Customer service, Works Well Under Pressure, and Multitasking and organization
- Written/Verbal communication
- Installation and repair
- Quality control and Qualitative Assurance
- Operations Planning & Routine Inspections
- OSHA compliance
Accomplishments
- Accomplished measurable results while leading team of teachers and other staffs at kids Paradise Daycare & Nursery School in a dynamic, fast-paced environment. (However, I was working two positions as an assistant principal and a school bus driver).
- Work directly with the Board (Kids Paradise Daycare & Nursery School) and other program directors to ensure alignment and compliance.
- Supervised team of [10-20] staff members (contractors, foreman, and skilled trades & labors) under the office of WVDOH.
- Achieved [Morris Bridge/ Boyer's bridge] at Monongalia County, Morgantown WV through effectively helping with [Plans, inspections, calculations on the value of $2M project while meeting the expectations of the State and Sinor leadership (engineers)].
- Run a [Beauty on Hair Care] lot operation by leading and working with a team of [6] technicians to set up, operating and complete the production of [ aussie, Head&Shoulders, Herbal Essences, Old Spice, and Pantene] products as needed.
Affiliations
- Christ Embassy aka Loveworld Inc
Languages
English
Full Professional
Swahili
Full Professional
Other tongues
Native or Bilingual
Timeline
Technician
Procter & Gamble, P&g
11.2024 - Current
Delivery Driver
JPAX Logistic
05.2024 - 11.2024
Technical Support Engineer
WVDOH
05.2023 - 05.2024
Machine Operator Technician
Volvo Group
06.2022 - 05.2023
School Bus Driver
Kids Paradise Daycare and Nursery School
01.2022 - 05.2022
Assistant Principal
Kids Paradise Daycare and Nursery School
01.2022 - 05.2022
Picker/Packer Operator
Kilimanjaro Coffee Company
08.2021 - 01.2022
Tour Guide & Driver
Karpa Safari Experience
02.2019 - 07.2021
Bachelor of Science - Software Systems
Grand Canyon University
Associate of Science - Computer Information Systems
Moshi Co-operative University (MoCU)