Emmanuel Munoz
Las Vegas,NV
Summary
High-energy, guest-focused bartender with experience delivering fast, accurate service in high-volume, entertainment-driven environments. Strong ability to engage guests, drive sales through suggestive selling, and maintain control during peak rushes. Known for building rapport, creating repeat customers, and contributing to a fun, professional bar atmosphere aligned with sports-bar and nightlife concepts like Ojos Locos.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Bartender
The Cromwell Las Vegas Hotel & Casino
Las Vegas, NV
12.2017 - Current
- Mixed and served a variety of cocktails and beverages to guests.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Provided exceptional customer service to enhance guest experiences.
- Trained new bartenders on procedures, menu items, and customer service standards.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Bar Apprentice/Barback
The Cromwell Las Vegas Hotel & Casino
Las Vegas, Nevada
03.2014 - 12.2017
- Assisted in daily operations within high-energy casino environment.
- Maintained cleanliness and organization of guest service areas.
- Collaborated with team members to enhance guest experiences.
- Assisted bartenders with drink preparation and ingredient organization.
- Maintained cleanliness of bar area and stocked supplies efficiently.
- Managed ice and glassware inventory to ensure service readiness.
- Supported customer service by delivering drinks and responding to requests.
- Collaborated with team members to streamline workflow during busy shifts.
- Prepared garnishes and cocktail ingredients according to standard recipes.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Consistently checked inventory levels and communicated needs to management team.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
Education
Alcohol Awareness Training (TAM), Clark County, NV - Alcohol Awareness Training (TAM – Techniques of Al
Nevada Alcohol Awareness/TAM
08.2022 - 08.2026
Union Pour Card (Bartenders’ Union Local 165) - Bartender Apprentice / Pour Card Training Program
Bartender Union Local 165
05.2017 - 12.2017
Skills
- High-volume bartending & crowd management
Guest engagement & loyalty building
Suggestive selling, upselling & promotions
Beer, wine & premium spirits knowledge
Draft beer systems & bottled beer service
Cocktail execution for high-output environments
POS systems, cash handling & tab management
Bar setup, inventory control & restocking
Responsible alcohol service & ID verification (TAM)
Health code compliance & sanitation standards
Team collaboration during peak shifts
Training & mentoring new staff
Bilingual communication: English & Spanish
Timeline
Alcohol Awareness Training (TAM), Clark County, NV - Alcohol Awareness Training (TAM – Techniques of Al
Nevada Alcohol Awareness/TAM
08.2022 - 08.2026
Bartender
The Cromwell Las Vegas Hotel & Casino
12.2017 - Current
Union Pour Card (Bartenders’ Union Local 165) - Bartender Apprentice / Pour Card Training Program
Bartender Union Local 165
05.2017 - 12.2017
Bar Apprentice/Barback
The Cromwell Las Vegas Hotel & Casino
03.2014 - 12.2017