Emmanuel Munyuki
Raleigh,NC
Summary
Dynamic barista with a proven track record from Traci Davis, (Including a Certification in ServSafe) excelling in customer service and team collaboration. Skilled in cash handling and menu design, I enhanced customer satisfaction through a charming personality and efficient service. Recognized for training new staff and implementing workflow improvements, fostering a positive coffee shop environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Traci Davis
05.2022 - Current
- Prepared and served high-quality coffee beverages to customers efficiently.
- Maintained cleanliness and organization of workstations, ensuring adherence to health standards.
- Assisted in managing inventory levels, restocking supplies as needed throughout shifts.
- Provided excellent customer service by addressing inquiries and resolving complaints promptly.
- Operated espresso machines and brewing equipment with precision to ensure consistent product quality.
- Collaborated with team members to streamline service processes during peak hours for enhanced efficiency.
- Trained new staff on beverage preparation techniques and company protocols effectively.
- Implemented suggestions for improving workflow, resulting in a more efficient service environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
- Negotiated with suppliers for better pricing on high-quality beans, enhancing product quality while maintaining profit margins.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Enhanced social media presence with engaging content on coffee culture, attracting new customers to caf��.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
GED -
Essential Education
Corvallis, ORSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Order taking
- Safe food handling
- Excellent memory
- New hire training
- Conflict mediation
- Point of sale operation
- Smoothie making
- Conversant in language
- Table bussing
- Basic math
- Clear communication
- Team collaboration
- Verbal and written communication
- Workflow management
- Physical stamina
- Calm demeanor
- Menu design
- Solid problem solver
- Hospitality and accommodation
- Positive and professional
- Speedy and efficient
- Customer service
- Teamwork and collaboration
- Adaptable and flexible
- Cleaning and sanitizing
- Multitasking
- Flexible schedule
- Multitasking Abilities
- Relationship building
- Available weekends
- Organizational skills
- Conflict resolution
- Coordinating orders
- Order preparation
Certification
ServSafe
Timeline
Barista
Traci Davis
05.2022 - Current
GED -
Essential Education