Summary
Overview
Work History
Education
Skills
12 Years active duty Military Service 2001-2012
Timeline
Generic

Emmanuel Napoleon

Kaneohe,HI

Summary

Dynamic and results-oriented professional with extensive experience at Chile Relleno, adept at multitasking and maintaining exceptional customer service. Excelled in a fast-paced environment, enhancing guest experiences and increasing sales through effective upselling. Demonstrated leadership by mentoring new hires, showcasing a strong work ethic and team player attitude.

Overview

10
10
years of professional experience

Work History

Server/Line Cook/Takeout/Trainer Coordinator

Chile Relleno
03.2020 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server/Bartender

Applebee's Neighborhood Grill & Bar
01.2015 - 12.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

No Degree - Culinary Arts And Hospitality

Johnson & Wales University
Charleston, SC

Skills

  • Strong work ethic
  • Time management
  • Mentoring
  • Strong multitasking
  • Exceptional customer service
  • Team player attitude

12 Years active duty Military Service 2001-2012

United States Navy. Honorable discharge after 11 years and 9 months of service.

Timeline

Server/Line Cook/Takeout/Trainer Coordinator

Chile Relleno
03.2020 - 02.2025

Server/Bartender

Applebee's Neighborhood Grill & Bar
01.2015 - 12.2018

No Degree - Culinary Arts And Hospitality

Johnson & Wales University

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Emmanuel Napoleon