Emmanuel Nartey

Involved in all works on deck to facilitate smooth sailing effort of vessel.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.

• Coordinated with drivers to organize timely pickup and delivery.
• Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
• Counseled drivers on violations of company policy or service standards to improve performance.
• Addressed driver communications and provided required data to drivers.
• Implemented and supported company quality and safety improvement efforts.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.