Emmanuel Negro
Boise,ID
Summary
Client-focused sales professional devoted to building strong relationships and delivering exceptional results. Consistently ranked as a top performer at Ashley Furniture in Twin Falls for numerous consecutive months, driven by personalized service and a commitment to client satisfaction. Seeking opportunities to leverage my proven expertise and passion for helping clients to achieve organizational success.
Overview
9
9
years of professional experience
Work History
Telemarketer
DaBella
Boise, ID
07.2025 - Current
- Oversaw daily management of high call volume, ensuring professionalism and operational efficiency.
- Assisted with call management by answering incoming calls. Recorded messages for follow-up. Directed calls to appropriate personnel.
- Executed daily cold calling and outreach initiatives to expand sales pipeline.
- Executed targeted cold calling strategies to generate new leads and expand client base.
- Executed tailored sales pitches to potential customers, adapting messaging to align with individual and business needs.
- Identified and qualified leads, facilitating customer appointments for outside sales team.
Sales Representative
Ashley Furniture Homestore
Twin Falls, ID
02.2021 - 06.2024
- Performed market research to identify potential sales opportunities.
- Developed and maintained relationships with customers to ensure repeat business.
- Researched competitors' products, prices, and sales techniques.
- Reviewed monthly performance against targets set by management team.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Greeted customers to determine wants or needs.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Telemarketer
DaBella
Boise, ID
04.2023 - 07.2023
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Qualified leads and set up customer appointments for outside sales team.
Delivery Driver/Warehouse Worker
Ashley Furniture
Twin Falls, ID
06.2017 - 02.2022
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Delivery Driver
Fedex Ground
Williston, ND
02.2019 - 05.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Busser/Host/Dishwasher
Red Robin
Twin Falls, ID
07.2016 - 06.2017
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Education
High School Diploma -
Twin Falls High School
Twin Falls, ID05-2015
Skills
- Fluent in Spanish and English
- Sales Development
- Customer Service
- Competitor research
- Closing Techniques
- Product and service knowledge
- Customer Relations
- Upselling and Cross Selling
- Data entry
- Goal oriented
- MS office
- Attention to detail
Affiliations
- Hiking
- Spending time with loved ones
- Swimming
- Being active
References
References available upon request.
Timeline
Telemarketer
DaBella
07.2025 - Current
Telemarketer
DaBella
04.2023 - 07.2023
Sales Representative
Ashley Furniture Homestore
02.2021 - 06.2024
Delivery Driver
Fedex Ground
02.2019 - 05.2019
Delivery Driver/Warehouse Worker
Ashley Furniture
06.2017 - 02.2022
Busser/Host/Dishwasher
Red Robin
07.2016 - 06.2017
High School Diploma -
Twin Falls High School