EMMANUEL NGOBILI
Katy,TX
Summary
Accomplished Director at EU EMS LLC, adept in process improvement and contract management, I have a proven track record of elevating brand awareness and market share. Leveraging decision-making and interpersonal skills, I've achieved significant customer satisfaction and operational excellence. Expert in navigating challenges with a strategic approach, ensuring robust business growth and risk mitigation.
Overview
13
13
years of professional experience
Work History
Director
EU EMS LLC
KATY, 77493
03.2014 - 02.2025
- Developed and executed marketing strategies to increase brand awareness and market share.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Negotiated agreements with external partners such as contractors or consultants.
- Mitigated business risks by working closely with staff members and assessing performance.
- Assessed employee performance against established benchmarks or targets.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Independent Contract Driver
Point EMS
KATY, TEXAS
02.2012 - 06.2014
- Notified customers of potential late deliveries, resulting in decrease in calls to thecompany support line.
- Performed regular inspections and completed vehicle repairs.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Recorded expenses and maintained receipts.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
Education
Bachelor of Science - ENVIRONMENTAL HEALTH
Texas Southern University
Houston, TX01-2010
Skills
- Process improvement
- Decision-making
- Contract management
- Time management
- Non-profit management
Timeline
Director
EU EMS LLC
03.2014 - 02.2025
Independent Contract Driver
Point EMS
02.2012 - 06.2014
Bachelor of Science - ENVIRONMENTAL HEALTH
Texas Southern University
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