Emmanuel Olivo
Puyallup,WA
Summary
Detail-oriented Investigator/Claims Adjuster with strong leadership skills and extensive experience in auto, property damage, and injury claims. Exceptional communication skills and a robust network of community resources support the ability to excel in this field. A detail-oriented team player with exceptional organizational skills, thrives in managing multiple projects simultaneously with precision. Seeking a full-time position that will leverage interpersonal, time management, and problem-solving skills to tackle professional challenges head-on.
Overview
16
16
years of professional experience
Work History
Claims Investigator
Claims Management Inc.
10.2023 - 05.2025
- Delivered investigative support to attorneys specializing in injury claims.
- Evaluated and addressed potential liability challenges.
- Assessed coverage requirements.
- Gathered information by interviewing witnesses.
- Compiled critical data into structured reports.
SIU-Lead Investigator
GEICO
10.2015 - 08.2023
- Compiled findings into comprehensive reports.
- Precisely documented evidentiary materials, observations, and statements.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted comprehensive in-person interviews with policyholders, claimants, witnesses, and employers.
Express Claims Associate
State Farm
09.2012 - 10.2015
- Enhanced customer satisfaction by promptly addressing and resolving claim issues.
- Maintained strong working relationships with policyholders, improving overall communication during the claims process.
- Ensured compliance with legal requirements, state regulations, and internal guidelines throughout the claims process.
- Conducted thorough investigations to validate claim details and determine appropriate coverage.
- Managed high volume of claim files, prioritizing tasks for timely completion.
- Reviewed policy documents carefully to make accurate determinations regarding coverage eligibility for each claim.
- Consistently met or exceeded performance metrics, demonstrating dedication to excellence in the role of Express Claims Associate.
Police Officer
Lacey Police Department
02.2009 - 03.2012
- Secured crime scenes to ensure preservation of evidence.
- Engaged consistently with community members to build trust.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Education
Bachelor Of Arts - Leadership
Faith International University
Tacoma, WA06.2014
Skills
- Investigative Interviews
- Organizational Systems
- Claims Documentation
- Information Documentation
- Investigative Report Preparation
- Claims Resolution
- Customer Satisfaction
- Fraud Detection
- Background Checks
- Investigative Oversight
- Insurance Documentation
- Detailed Report Writing
- Insurance Fraud
- Background Investigations
Languages
Spanish
Professional Working
Timeline
Claims Investigator
Claims Management Inc.
10.2023 - 05.2025
SIU-Lead Investigator
GEICO
10.2015 - 08.2023
Express Claims Associate
State Farm
09.2012 - 10.2015
Police Officer
Lacey Police Department
02.2009 - 03.2012
Bachelor Of Arts - Leadership
Faith International University