Emmanuel Otim
Senior Network Engineer/ IT Specialist
Kampala
Summary
Results-driven Network Engineer with Eight years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in server hardware and components configurations.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Senior Technical Manager/ Network Engineer, Network Engineer
CableOne Uganda
Kampala
04.2019 - Current
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Solution expert on DNS for Core networks inter Radio Access
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
Technical Manager
CableOne
Kampala
06.2018 - 03.2019
- In my role I lead and manage data core team and ensure the following,
- Developed suggestions for technical process improvements to optimize resources.
- Liaised between business and technology units to manage delivery schedules for applications.
- Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
- Managed deliverable estimates, negotiated resource conflicts and allocated resources.
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
- Generated earned value management data capture spreadsheets and reports for management.
- Recruited and trained IT team members.
- Increased employee productivity by 80% through training and mentorship.
- Managed implementation of new technological improvements resulting in increased efficiency.
Network & Signal Engineer
Cloudcore Systems Limited
Kampala
01.2017 - 06.2018
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Assisted with implementation and support of network monitoring tools.
- Provided detailed network diagrams and procedural guidelines.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Liaised with stakeholders to keep project goals and deadlines on target.
Network Support Engineer
Zoom Wireless
Gulu
08.2014 - 12.2016
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Supported users in setup and configuration of wireless bridge networks.
- Managed full network stacks and maintained uptimes of 99%.
- Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
- Designed and evaluated WAN and LAN connectivity technologies.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
IT Technician
Sinfa Uganda Limited
Gulu
03.2014 - 07.2014
- Maintained office PCs, networks and mobile devices.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Configured systems according to prescribed software and hardware frameworks.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Recommended new and replacement hardware and software purchases.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
Team Leader
Sinfa Uganda/Samasource
Gulu
08.2013 - 02.2014
- Mentored and guided employees to foster proper completion of assigned duties.
- Worked with colleagues to create prototypes for designs and training materials.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted with new hire processing and existing training programs.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Education
Bachelor’s Degree - Information Communication Technology Technical
Gulu University
Gulu, Uganda 09.2010 - 10.2013
CCNA -
Makerere University
Kampala, Uganda 01.2010 - 06.2010
Skills
- Firewall management tools
Timeline
Senior Technical Manager/ Network Engineer, Network Engineer
CableOne Uganda
04.2019 - Current
Technical Manager
CableOne
06.2018 - 03.2019
Network & Signal Engineer
Cloudcore Systems Limited
01.2017 - 06.2018
Network Support Engineer
Zoom Wireless
08.2014 - 12.2016
IT Technician
Sinfa Uganda Limited
03.2014 - 07.2014
Team Leader
Sinfa Uganda/Samasource
08.2013 - 02.2014
Bachelor’s Degree - Information Communication Technology Technical
Gulu University
09.2010 - 10.2013
CCNA -
Makerere University
01.2010 - 06.2010
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