Emmanuel Patrick
Scrum Master
Baltimore,MD
Summary
Highly skilled and experienced Agile expert with a solid background in both business analysis and Scrum mastering, accumulating 13 years of industry experience within the healthcare, telecoms, and finance sectors. Recognized for proficiency in applying Agile methodologies to drive efficient project execution, foster collaboration, and achieve optimal outcomes. Demonstrated success in leading cross-functional teams, facilitating effective communication, and delivering high-quality solutions that align with organizational objectives. A results-oriented professional with exceptional problem-solving skills, dedicated to maximizing productivity, enhancing customer satisfaction, and driving business success through Agile principles.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Scrum Master
GT-independence
Sturgis, MI
10.2020 - Current
- Lead to transformation from zero Agile experience to proficiency level for Dev team and Management
- Utilized agile Scrum practices which helped team increase their velocity within first year of adoption by 90%
- Led sprint planning, reviews, retrospectives, and daily scrums with development team resulting in product features that reached 3.5 million healthcare users
- Helping product owner and development team achieve customer satisfaction
- Removing impediments and coaching scrum team on removing impediments
- Supporting product owner and providing education as needed
- Acting as servant-leader and facilitator to teams in day-to-day operation of their lean-agile practices
- Empowering team to self-organize and take collective responsibility for delivering value to customer through development of high-quality products
- Facilitate Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective and supporting activities such as backlog refinement to ensure that relevant objectives are achieved
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
Scrum Master
ParallelScore
Francisco, CA
08.2018 - 10.2020
- Led cross-functional team on multiple projects from start to completion, of 15 resources to deliver bank App used by over 4 million subscribers
- Analyze performance metrics to ensure customer satisfaction
- Facilitate all agile meetings/ceremonies such as daily stand-ups, sprint planning, mid-sprint review, and backlog refinement
- Report out to project leadership on team progress during project-wide ceremonies such as Scrum of Scrums and PI Planning
- Completed in-depth analysis of business processes, boosting revenue by 17% in 2019
- Proactively acknowledge roadblocks and ensure team members remain unblocked
- Work as coach, teacher, and mentor for instituting best practices using agile methodology
- Track risks, issues, decisions, and other work items via ADO
- Project estimates (hours and/or story points), setting priorities for upcoming sprints, and maintaining healthy project backlog
- Led sprint reviews and planning meetings to promote full team engagement.
Scrum Master
Vanso Nigeria Limited
Lagos, Nigeria
05.2016 - 07.2018
- Responsible for leading and delivering variety of network transformation-focused projects such as multi- site network infrastructure greenfield or refresh projects, Site Survey, LAN/WAN implementation, demarcation extension, and installation to handoff to managed network services
- Responsible for project governance, financial tracking and analysis, partner and internal stakeholder management, customer relationships development, and internal process/methodology improvement
- Managed implemented contingency plans to address potential risks.
- Key project artifacts, maintaining accurate project financials to track revenue, expense, billing, and time utilization increasing sales by 10%
- Evaluate performance metrics to ensure customer satisfaction.
- Led sprint reviews and planning meetings to promote full team engagement
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams
IT Business Analyst
Vanso Nigeria Limited
Lagos, Nigeria
04.2014 - 05.2016
- Designed workflows and operations charts that documented process for implementation of security feature that was added to existing Bank App with 1 billion users generating $80M
- Gathered requirements from key stakeholders, customers, and subject matter experts to define scope and requirements of Wealth Management portal’s middle office needs
- Worked closely with development team to verify that business needs are fulfilled, and deliverables are produced within specified budget, quality, and time
- Drafted test strategies and test plan to verify accuracy of functionality and performance of software
- Proposed policies that reduced project cost by 10% due to more efficient use of equipment
- Worked with QA to analyze data and test results to ensure integrity throughout program lifecycle
- Created recurring daily/weekly/month reports and dashboards to address and support key business functions and initiatives
- Analyzed test cases, and test scripts developed by Testing/QA team to ensure functionality met business requirements
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
IT Business Analyst
Etisalat, Telco
Lagos, Nigeria
01.2010 - 04.2014
- Increase revenue by $10M through analysis of data surrounding preferred customer products in Telco
- Solely responsible for eliciting requirements using interviews, documents analysis, requirements workshops and Joint Application Development (JAD) Sessions, business process descriptions, and workflow analysis
- Drafted test strategies and test plan to verify accuracy of functionality, security, fault-tolerance, performance, and successful system integration
- Redesigned customer communication and protocols, increasing customer satisfaction rates by 40% and saving company 600K+ annually due to reduction in refund requests
- Served as liaison/SME when required to provide guidance to all users or stakeholders
- Gathered requirements from business units and translated them to programmers and developers
- Identified potential issues, analyzed available data and information while making recommendation changes to management
- Delivered consolidated data reports that was used in strategic decision-making
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
Education
Master of Science - Management Information System
Bowie State University
Bowie, MD 12.2022 - Current
Bachelor of Science - Sociology
Olabisi Onabanjo University
Ogun State 01.2004 - 12.2008
Skills
SAFe Agile & Waterfall Methodologiesundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Science - Management Information System
Bowie State University
12.2022 - Current
Scrum Master
GT-independence
10.2020 - Current
Scrum Master
ParallelScore
08.2018 - 10.2020
Scrum Master
Vanso Nigeria Limited
05.2016 - 07.2018
IT Business Analyst
Vanso Nigeria Limited
04.2014 - 05.2016
IT Business Analyst
Etisalat, Telco
01.2010 - 04.2014
Bachelor of Science - Sociology
Olabisi Onabanjo University
01.2004 - 12.2008
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