EMMANUEL PHILLIPS
Lewisville,USA
Summary
Dynamic Customer Services professional with extensive experience at Envoy Air, excelling in airline ticketing and reservations. Proven track record in staff development and motivation, enhancing customer service excellence. Recognized for building strong supplier relationships and optimizing revenue, delivering exceptional results in fast-paced environments.
Overview
51
51
years of professional experience
Work History
Customer Services Agent
Envoy Air - American Airlines Group
Dallas, USA
01.2024 - Current
- Customer Services Agent handling Gate operations and Baggage Services office.
- Efficiency working the QIK CHK, Net Tracer, Gate Reader systems.
- Excel in airport customer service job functions.
Lead Customer Services Agent
Airline handling agencies at DFW Airport
Dallas, USA
01.2021 - 01.2024
- Handling Air France account and Qatar Airways.
- Duties included full Airport Check-in processes, verification of documents for international travel on Amadeus Altea system.
- Check-in Agent for First and Business Class passengers.
- Duties at Hallmark Aviation Services included passenger handling at Lufthansa German Airline and Korean Airlines.
- Conducted security training for new hires at Hallmark Aviation.
Sr. Consultant - Airline Alliances
Independent Consultant in India
, India
01.2008 - 01.2019
- Consulting with major Travel Management Companies for Business Development and Customer Services excellence in their various LOBs.
- Developed programs to conduct Customer services training to provide exemplary services and enhance customer experience.
Country Director - South Asia
Sabre Travel Network / American Airlines
Dallas, USA
01.1992 - 01.2008
- Developing Sabre GDS market share as a new entrant in the S. Asia region.
- Dedicated focus on the Customer base in this region, and in building supplier relationships.
- Conducting training in computerized airline ticketing and reservations for Sabre's India partner (Air India) personnel assigned to Sabre account.
- Awarded 'Circle of Distinction' award for excellence in customer services and training Agents.
Passenger Services Traffic Officer
Lufthansa German Airlines
New Delhi, India
01.1975 - 01.1992
- Worked in above Travel and Airline companies providing strong Customer Services to their clients.
- Training staff in Itinerary creation and modification, Airline Ticketing, Refunds and Exchanges with emphasis on customer services advanced standards.
- At Delhi Airport, India handled all International Ticketing and Customer Services for Lufthansa passengers.
- Attended several Airline Ticketing and Fare calculation courses at Lufthansa Training School in Seeheim, Germany.
- Well versed with IATA Ticketing regulations.
- Built strong customer handling skills during tenure with Lufthansa.
Corporate Travel Manager
The Richards Group
Dallas, USA
Travel Manager
Uniglobe Travel
Dallas, USA
Education
MBA - Marketing and Management
Amberton University
Garland, Texas, USA01.1986
BA -
Delhi University
New Delhi, IndiaSkills
- Customer Service Excellence at Airport
- Airline Ticketing and Reservations
- Sales & Business Development
- Supplier Relationship Management
- Revenue optimization
- Staff Development & Motivation
Personal Information
- Passport Number: USA Citizen holding valid USA Passport
- Date of Birth: 10/14/47
Timeline
Customer Services Agent
Envoy Air - American Airlines Group
01.2024 - Current
Lead Customer Services Agent
Airline handling agencies at DFW Airport
01.2021 - 01.2024
Sr. Consultant - Airline Alliances
Independent Consultant in India
01.2008 - 01.2019
Country Director - South Asia
Sabre Travel Network / American Airlines
01.1992 - 01.2008
Passenger Services Traffic Officer
Lufthansa German Airlines
01.1975 - 01.1992
Corporate Travel Manager
The Richards Group
Travel Manager
Uniglobe Travel
MBA - Marketing and Management
Amberton University
BA -
Delhi University
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