Ronny Quero
Bronx
Summary
Dynamic and enthusiastic member with more of 17 years of experience providing loyal support to a customer base and keeping a high-level customer satisfaction. Proven record of accomplishment of professionalism and supporting a welcoming environment.
Overview
17
17
years of professional experience
Work History
Customer Services Agent
Delta Airlines
01.2021 - 01.2026
- Greet customer to guide and assist them with the ticketing and baggage check-in process
- Issues, reissues, and manage airlines tickets using computerized systems.
- Verify travel documents to ensure compliance with regulations.
- Coordinate boarding procedures and make gate announcements
- Handling baggage processing, including lifting and transferring luggage.
- Operate jet bridges and assist with aircraft arrival and departure procedures.
- Maintain safety standards by following all operation al policies and procedures
- Resolve customer issues in professional and timely manner.
- Here are six original resume statements tailored for the role of Customer Service Agent at Delta Airlines, filling in high-value responsibility gaps while mirroring your existing work history style.
- **Facilitated smooth check-in processes by efficiently managing queues and assisting passengers with inquiries.**
Customer Services
United Airlines
01.2019 - 01.2020
- Assisted with flight operations coordination to ensure on time departures.
- Managed reservations, ticketing and passenger documentation
- Prepared and reviewed weight and balance information
- Communicated with departments including gate, ramp, maintenance, and cargo
- Processed baggage claims and handled customer services issues
- Ensured compliance with airlines safety and security procedures
Business Executive
Asoc. Popular de Ahorros y Prestamos (Bank)
01.2009 - 01.2017
- Opened and managed checking savings, and loan accounts
- Provided financial guidance and customer support
- Ensured compliance with anti-money laundering policies
- Maintained records, performed data entry, and handled bookkeeping tasks
- Managed collections and followed up on outstanding accounts
- Maintained office inventory and administrative operations
Education
Bachelor’s Degree - Business and Administration
Caribbean University
Sto Dgo, Dominican Republic11.2020
IT Technician - Middle & High School Education
Cristo De Los Milagros
Sto Dgo, Dominican Republic08.2005
Skills
- Safety management
- Bilingual: English and Spanish
- Time management
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Strong customer services and interpersonal skills
- Excellent communication and teamwork abilities
- Administrative and data expertise
- CPR certified
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
Timeline
Customer Services Agent
Delta Airlines
01.2021 - 01.2026
Customer Services
United Airlines
01.2019 - 01.2020
Business Executive
Asoc. Popular de Ahorros y Prestamos (Bank)
01.2009 - 01.2017
IT Technician - Middle & High School Education
Cristo De Los Milagros
Bachelor’s Degree - Business and Administration
Caribbean University