Judith Dawson
Saint Cloud
Summary
Dynamic and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent listening and comprehension skills. Trained in customer services. Astute individual multilingual in English and Spanish offering 13 years of experience in commercial aviation. Comfortable working in extreme weather conditions and dedicated to safety measures and procedures. Skilled operating tugs, tow motors and fuel trucks.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Services Agent
United Airlines
Orlando
11.2022 - Current
- Created reports detailing customer interactions for management review.
- Attended training sessions regularly to stay current on new products or services.
- Provided product information to customers in a timely manner.
Ramp Service Agent
United Airlines
Orlando
03.2020 - 11.2021
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Collected, sorted and checked baggage tags against flight lists.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Protected customers' baggage from loss, theft and damage.
- Connected electrical power units and service hoses to aircraft.
- Verified weight limits of luggage loaded onto planes and managed excess baggage accordingly.
- Operated ground support equipment for aircraft loading and unloading.
- Coordinated baggage handling to ensure timely departures and arrivals.
- Performed aircraft fueling, de-icing, lavatory servicing, water servicing, and cargo loading and unloading.
Customer Service Representative
United Airlines
Sterling
10.2011 - 02.2020
- Processed reservations and issued travel and hotel vouchers.
- Collected baggage charges and accepted baggage for check-in.
- Utilized PA system to announce departures and changes to landings.
- Managed gate, ramp and cabin services for each flight.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
- Boosted bookings using detailed knowledge of facility, services and offerings when closing reservations for customers.
- Printed itineraries and tickets for average passengers
Bartender
Westwood country club
Vienna
08.2008 - 01.2016
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Balanced daily registers and generated sales reports for management.
- Poured wine, beer and spirits for dining room patrons.
- Restocked beer and liquor on regular schedule and after special events.
- Trained new bartenders on drink preparation and upselling techniques.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Reinvented classic cocktails and to complement new menu options.
Customer Service Representative and Ramp
DAL Global Service IAD
Sterling
04.2010 - 09.2011
- Announced outbound + inbound flights.
- Helping customers with tickets and luggage.
Airline Customer Service Agent
Express Jet Airlines, XJT
Sterling
08.2009 - 05.2011
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Processed reservations and issued travel and hotel vouchers.
Server Trainer
The Cheesecake Factory
Tysons Corner
01.2004 - 08.2009
- Instructed new staff members on food handling procedures and service techniques.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Educated waiters on menu, memorization strategies and how to convey information in positive and upbeat manner.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education
Some College (No Degree) - Foods, Nutrition, And Wellness Studies
Nova Community College
Sterling Skills
- Hazardous materials
- Arrival/departure procedures
- Security processes
- FAA regulations
- Customer service
- Baggage handling
- Ticketing processes
- Safety compliance
- Effective communication
- Time management
- Problem solving
- Relationship building
- Active listening
Certification
- Certified Safety
- Platinum award Virginia OSHA voluntary and protection program
Timeline
Customer Services Agent
United Airlines
11.2022 - Current
Ramp Service Agent
United Airlines
03.2020 - 11.2021
Customer Service Representative
United Airlines
10.2011 - 02.2020
Customer Service Representative and Ramp
DAL Global Service IAD
04.2010 - 09.2011
Airline Customer Service Agent
Express Jet Airlines, XJT
08.2009 - 05.2011
Bartender
Westwood country club
08.2008 - 01.2016
Server Trainer
The Cheesecake Factory
01.2004 - 08.2009
Some College (No Degree) - Foods, Nutrition, And Wellness Studies
Nova Community College