Genesis Flores
Hawthorne,CA
Summary
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective Ramp Agent using top-notch skills in leadership and communication.
Focused, bilingual individual with hardworking nature and experience in heavy equipment operation. Adaptable to changing flight line conditions and ready to shift focus to meet departure schedules. Known for team attitude and dedication to task completion.
Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Ramp Service Agent
DHL
Los Angeles, CA
07.2021 - 11.2023
- Oversaw ramp agents by assessing performance and training on proper procedures.
- Delegated tasks and supervised crew during loading unloading and staging of cargo to achieve smooth and efficient transitions.
- Loaded and unloaded aircraft freight
- Assisted in loading delivery trucks with prepared packages.
- Operated forklifts and pallet jacks to move, pick up or store products.
- Coordinated shipments of local, regional, national and global nature.
- Packed merchandise into boxes and containers in preparation for safe shipment.
Customer Service Representative
Target
Hawthorne, CA
03.2007 - 05.2020
- Coached and mentored 12 staff members through constructive feedback to develop long-term career goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept informed of escalating situations.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Education
GED -
Luezinger
Hawthorne, CA08.2014
Skills
- Item transport
- Arrival/departure procedures
- Hazardous materials
- Planning
- Supervision
- Active listening
- Work ethic
- Cargo loading
- Safety equipment
- Forklift certified
- Shipping and receiving
- Freight labeling
- Material handling
- Staging and sorting
- Safety awareness
- Planning
- Hazardous Materials
- Problem-Solving
- Ramp Checklist Completion
- Team Leadership
- Heavy Lifting
- Live Cargo Handling
- Load Planning Communication
- Safety Procedures
- Inclement Weather Tolerance
- Equipment Inspection
- Weight and Balance Determination
- Crew assistance
- Hazardous Materials Handling
- Crew Operation Improvement
- Workload Management
- Loading and unloading
- Dependable and Responsible
- Cargo Handling
- Security awareness
- Freight Handling
- New Agent Training
- Safety Procedures Compliance
Timeline
Ramp Service Agent
DHL
07.2021 - 11.2023
Customer Service Representative
Target
03.2007 - 05.2020
GED -
Luezinger