JOSEPH Rose ENYONU Eromu
Fort Campbell Kentucky, Atur,USA, Uganda
Summary
I am a reliable person who strives to excel in challenging tasks. My motivation is when I accomplish any challenging task as well as enabling other people realize their true potentials/targets. I am a proponent of individual contributions that enables greater societal/organizational results.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Customer Services Agent
Logan International Airport
Boston , MA
- Inspect and verify passenger travel documents
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers through arrival and check in processes including special assistance of passengers with special requirements such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
- Assist passengers through Customs, Immigration
- Operate computers and special equipments such as loading-bridge, baggage scanners and airline specific software
- Maintain the highest standards of safety and security at all times.
Squad leader
US Army
, Kentucky
2020.01 - Current
- Support the platoon sergeant/leader with the day-to-day leadership of the platoon
- Lead, counsel & motivate and mentor a team of soldiers
- Coordinate and execute tasks in a military manner
- Train the team/platoon on infantryman squad tactics, weapon proficiency, lifesaving skills
- Maintain accurate accountability of the team at all times (mission readiness)
- Reward and or discipline soldiers
- Execute assigned mission/tasks
- Support the operations of the platoon and company
Senior Customer Services Agent
Qatar Airways, Hamad International Airport
Doha
2013.01 - 2019.01
- Train and mentor junior colleagues
- Flight profiling and editing
- Liaison with various stakeholders to develop or improve customer travel experiences
- Coordinate with airport security to expedite short transfer of customers and the baggage
- Security and safety ambassador
- Lead, manage and supervise smooth customer check-in at the counters, customer boarding at the gates and transfer desk
- Handle flight disruptions (flight delays and cancellations)
- Effectively manage assigned work equipments
- Assist special need customers (unaccompanied minors, young passengers, wheelchair, blind customers)
Teaching Assistant
Celak Tourism School
2010.01 - 2011.01
- Designing and teaching Book-keeping, Food and Beverages controlling and costing classes
- Organizing students’ study tour
- Lesson planning, schemes and method of instruction
- Planning, preparing, and delivering instructional activities that facilitate active learning experiences
- Monitoring and evaluating students’ performance and development
- Maintaining accurate and complete records of student's progress and development reports
- Organizing and facilitating career guidance seminars
Education
worldwide - Aviation Management
Embry Riddle Aeronautical University
2022.01 -
Masters in Business administration - undefined
2006.08 - 2009.12
Bachelor (Hons) of Arts - Hospitality Management
Makerere University
2011.09 - 2012.09
Diploma - Hospitality Management
Institute of Tourism and Hotel Management
2011.09 - 2012.09
US Infantry Qualification - undefined
Fort Benning Infantry Training School
Other Trainings and Certificates Certificates of Dominance (10K and 30 miles run) Ft. Campbell - undefined
The Sabalauski Air Assault School
Skills
Special skillsundefined
Timeline
worldwide - Aviation Management
Embry Riddle Aeronautical University
2022.01 -
Squad leader
US Army
2020.01 - Current
Senior Customer Services Agent
Qatar Airways, Hamad International Airport
2013.01 - 2019.01
Bachelor (Hons) of Arts - Hospitality Management
Makerere University
2011.09 - 2012.09
Diploma - Hospitality Management
Institute of Tourism and Hotel Management
2011.09 - 2012.09
Teaching Assistant
Celak Tourism School
2010.01 - 2011.01
Masters in Business administration - undefined
2006.08 - 2009.12
Customer Services Agent
Logan International Airport
US Infantry Qualification - undefined
Fort Benning Infantry Training School
Other Trainings and Certificates Certificates of Dominance (10K and 30 miles run) Ft. Campbell - undefined
The Sabalauski Air Assault School
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