Emmanuel Rivera
Bronx,USA
Summary
Dynamic professional with extensive experience in building management, specializing in security and customer service. Proven track record of enhancing building safety and resident satisfaction through effective communication and meticulous attention to detail. Bilingual and adept in visitor management, excelling in collaborative environments while upholding high standards of professionalism.
Overview
16
16
years of professional experience
Work History
Doorman/ Porter
BLDG Management
New York, NY
05.2024 - Current
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance points and exit points.
- Experience with BuildingLink and Keylink.
- Responded to resident complaints, questions, concerns, and suggestions, and conducted quality assurance follow-up to building issues and inquiries.
- Assisted with package deliveries by logging the receipt of packages delivered, and notifying residents for pickup.
- Performed cleaning and maintenance duties as directed.
- Maintained building exteriors for professional, clean presentation standards.
- Swept, mopped, vacuumed floors in all public areas of the building.
Volunteer
Church of zion
Bronx, NY
03.2010 - Current
- Organized community events to foster engagement and participation.
- Assisted with outreach programs to support local families in need.
- Helped with prep, set up, and breakdown of community and public events.
- Provided assistance to staff in the daily operations of the organization.
Supervisor Porter
Gordon's maintenance services
Bronxville, New York
12.2019 - 12.2024
- Lead and supervise a team of cleaners to ensure that assigned areas are cleaned and maintained to the highest standards.
- Develop and implement cleaning schedules and procedures that optimize productivity and efficiency.
- Train and mentor new cleaning staff on proper cleaning techniques, equipment usage, and safety protocols.
- Cleaning a variety of locations, including hospital kitchens, commercial buildings, and hotels.
- Received, inspected, and verified incoming deliveries for accuracy.
- Labeled, tagged, and stored deliveries.
- Deep clean kitchens
Security Guard
Strategic security
New York
04.2023 - 12.2024
- Provide on-demand security services for various facilities, including residential and commercial, ensuring a safe and secure environment for staff, clients, and visitors.
- Maintain clear and accurate logs of security activities, incidents, and observations, reporting findings to supervisors and management.
- Assist with access control, verifying the identity of individuals entering and exiting premises, and ensuring that only authorized personnel are allowed access.
Security Guard
Salsa con fuego
Bronx, NY
12.2018 - 12.2020
- Monitor and control access to venues, verifying identification and ensuring patrons meet entry requirements.
- Maintain order within establishments by monitoring crowd behavior and intervening when necessary to prevent disputes or disturbances.
- Respond promptly to emergencies and security incidents, employing conflict resolution techniques to de-escalate situations.
- Resolved conflicts between patrons by employing conflict resolution and de-escalation techniques.
Education
High School Diploma -
Penn Foster High School
New York, NYSkills
- Excellent communication and interpersonal skills
- Ability to work independently
- Ability to work in a collaborative team
- Time management
- Project management skills
- Attention to detail
- Elevator operation
- Visitor management
- Bilingual
Timeline
Doorman/ Porter
BLDG Management
05.2024 - Current
Security Guard
Strategic security
04.2023 - 12.2024
Supervisor Porter
Gordon's maintenance services
12.2019 - 12.2024
Security Guard
Salsa con fuego
12.2018 - 12.2020
Volunteer
Church of zion
03.2010 - Current
High School Diploma -
Penn Foster High School