Emmanuel Rodas
Hercules,CA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caregiver
Ihss
02.2022 - 06.2024
- Provided compassionate and dedicated care for over 15 months for individuals with a variety of needs
- Assisted with personal care, medication management, and transportation to appointments and activities
- Managed communication with family members, healthcare professionals and other stakeholders to ensure that my clients receive the best possible care.
Information Systems & Helpline Analyst Apprentice
Apple Inc.
Sunnyvale, CA
08.2023 - 02.2024
- Delivered technical support to Apple's worldwide workforce, contractors, and vendors addressing complex technical issues
- Owned and managed support cases, handling hierarchical and critical issues, up to 60 support tickets weekly
- Collaborated with various teams to address emerging trends in technical issues, contributing to proactive problem-solving and prevention strategies
- Maintained a commitment to excellent customer service, upholding Apple's standards for users satisfaction and providing guidance and assistance to users at all levels.
Package Handler (Administrative Duties)
FedEx
04.2017 - 11.2021
- Utilized excel to create a daily summary of total packages received and dispatched, enabling management to monitor shipment volumes and make data driven decision
- Ensure the smooth operation of whole-building system by promptly addressing issues, fostering communication among teams, and implementing preventive measures
- Diligently checked processing and sorting packages in a timely and efficient manner
- While following safety protocols to prevent accidents and injuries
- Successfully managed and delivered thousands of packages
- Had to ensure that every product had the correct label and tracking information was entered accurately into the system.
Education
Certificate of Information Technology
Year Up
06.2024
Skills
- Microsoft Office Expert
- Proficient in Service Now
- Google IT Support
- Adaptability
- Great Listener
- Effective Communicator (Fluent in Spanish and English)
- Attention to Detail
- Comprehensive Collaboration
- Virtual Facilitation
Certification
- Certified in Introduction to Cybersecurity by CISCO
- Certified Bookkeeper
- System Administration Certificate
- Certified in Basic Fundamentals
- Bits and Bytes Certificate
- Google IT Support Certification through Coursera
Languages
Spanish
Native or Bilingual
Timeline
Information Systems & Helpline Analyst Apprentice
Apple Inc.
08.2023 - 02.2024
Caregiver
Ihss
02.2022 - 06.2024
Package Handler (Administrative Duties)
FedEx
04.2017 - 11.2021
Certificate of Information Technology
Year Up