Emmanuel Sanchez Viruet
Lakeland,FL
Summary
- Dynamic and detail-oriented professional with extensive experience in customer service and stocking at Publix Grocery Store. Proven ability to enhance customer satisfaction through effective communication and teamwork. Bilingual in Spanish, skilled in inventory management and product rotation, committed to maintaining high standards and fostering customer loyalty.
Overview
6
6
years of professional experience
Work History
Grocery Clerk
Publix Grocery Store
03.2022 - 06.2025
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Assisted customers in locating products, enhancing shopping experience.
Customer Service Representative
Harvest Meat Market
09.2021 - 11.2021
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Stocked shelves and managed inventory.
- Resolved customer inquiries and complaints quickly
Stock Associate
JCPenney
11.2019 - 03.2020
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Handled packages with care while transporting from truck to loading dock.
Setup Associate
Walmart
04.2019 - 08.2019
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Coordinated efficient restocking of sales floor with company policy.
- Provided customer service to increase loyalty and establish customer relationship.
Education
High School Diploma -
IMEI
San Juan, PRAssociate of Science - Computer Science
Atlantic University College
Guaynabo, PR11-2016
Skills
- Customer service oriented
- Attention to detail
- Teamwork and collaboration
- Willingness to learn
- Stocking and replenishing shelves
- Price tagging
- Returning carts
- Unloading deliveries
- Grocery bagging skills
- Bilingual in Spanish
- Rotating products
- Good communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Grocery Clerk
Publix Grocery Store
03.2022 - 06.2025
Customer Service Representative
Harvest Meat Market
09.2021 - 11.2021
Stock Associate
JCPenney
11.2019 - 03.2020
Setup Associate
Walmart
04.2019 - 08.2019
High School Diploma -
IMEI
Associate of Science - Computer Science
Atlantic University College
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