EMMANUEL SENOR
Delray Beach,FL
Summary
Highly enthusiastic professional with 19 years of experience. Reliable, personable and responsible, a solid team player with an upbeat, positive attitude. Dedicated, motivated and Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Medical Records Auditor
Banyan Treatment Center / New Leaf Billing
05.2021 - Current
- Conducted audits of patient medical records for compliance with regulatory requirements.
- Facilitated communication between departmental managers regarding any discrepancies found during audits of patient charts or other documents.
- Developed reports summarizing audit findings and recommendations for improvement.
Insurance Verification Specialist
Banyan Treatment Center Admissions
08.2019 - 04.2021
- Evaluated policies and procedures related to Insurance Verification activities.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Licensed Barber, Contractor
Johnny's Barbershop
10.2010 - 02.2020
- Provided professional barbering services, such as haircuts, shaves, and trims to customers.
- Maintained cleanliness of the shop by sweeping floors and cleaning tools and equipment.
- Greeted customers upon their arrival at the shop, answered questions, and provided advice on styling options.
- Developed relationships with clients to ensure repeat business.
Durable Medical Equipment Representative
A. B. Direct Marketing Inc
07.2017 - 05.2019
- Insurance benefits verification.
- Contact customers to confirm shipping address.
- Entered customer interaction details in Noble Software to track requests, document problems and record solutions offered.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff including filing paperwork, delivering mail, sorting mail, and helping patients.
Medical Records Clerk
Rapid Relief Medical
10.2015 - 05.2017
- Obtained necessary signatures on information release forms to obtain medical and treatment records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Received and routed medical records.
- Responded to materials requests and retrieved necessary information.
Customer Service Representative
The Rx Advocates, LLC
09.2015 - 10.2015
- Contacted insurance providers to verify correct insurance information and get authorization of approval for medications.
- Updated patient accounts and information on a daily basis.
- Maintain prescription refill requests on behalf of the patient.
- Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for- service and managed care plans.
- Responded to customer requests for products, services and company information.
Coaching
Delray Beach City League
01.2012 - Current
- Facilitated group coaching sessions and provided individual coaching support.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Maximized team performance through effective coaching, mentoring, and performance evaluations.
- Enhanced team performance by implementing effective coaching strategies and training techniques.
- Increased team performance levels through comprehensive coaching and skill development strategies.
- Mentored assistant coaches in effective coaching techniques, elevating overall coaching quality of program.
Customer Service, Sales, Data Entry, Order Processing
Infinity Dish Satellite Service
08.2010 - 10.2010
- Managed quality communication, customer support and product representation.
- Successfully interacted with customers and retail buyers to expedite orders.
- Recommended, selected and helped customer come to a decision based on there needs and desires.
Data Entry, Order Processing, Customer Service
Zone Care USA Transportation Service
03.2007 - 07.2010
- Booking Transportation for Workers Compensation Clients.
- Managed quality communication with case managers, customer support.
- Updating Workers Insurance Compensation claims.
- Communicated with transportation vendors regarding trip availability, and future trip request.
Data Entry, Order Processor, Building Inspector
GFA International Construction Firm
04.2004 - 03.2007
- Input inspection reports into data base.
- Process and schedule orders called in by general contractors.
- Consistently worked to code on all projects, utilizing drawings and manuals.
- Collaborated with a diverse team of architects and construction workers on-site.
- Completed indoor and outdoor residential and commercial construction inspections.
Order Entry / Customer Service Rep / Sales
Boston Proper / Mark Group Catalog Company
09.2002 - 04.2004
- Provided accurate and appropriate information in response to customer inquiries.
- Implemented a consultative selling approach on all inbound calls.
- Helped customers select products that best fit their personal needs.
- Processed all sales transactions accurately and in a timely fashion.
Education
Certificate of Completion: Barbering -
Florida Barber Academy
Pompano Beach, FLHigh School Diploma -
Boca Raton High School
Boca Raton, FLSkills
- Administrative Support
- Customer Service Support
- MS Office, Word, Excel Proficiency
- Computer Savvy/ typing
- Data Entry / Word Processing
- Quick Learner
- Active Listening Skills
- Multi-Tasking
- Innovation and Creativity
- Physical Conditioning
- Player development
- Team motivation
Timeline
Medical Records Auditor
Banyan Treatment Center / New Leaf Billing
05.2021 - Current
Insurance Verification Specialist
Banyan Treatment Center Admissions
08.2019 - 04.2021
Durable Medical Equipment Representative
A. B. Direct Marketing Inc
07.2017 - 05.2019
Medical Records Clerk
Rapid Relief Medical
10.2015 - 05.2017
Customer Service Representative
The Rx Advocates, LLC
09.2015 - 10.2015
Coaching
Delray Beach City League
01.2012 - Current
Licensed Barber, Contractor
Johnny's Barbershop
10.2010 - 02.2020
Customer Service, Sales, Data Entry, Order Processing
Infinity Dish Satellite Service
08.2010 - 10.2010
Data Entry, Order Processing, Customer Service
Zone Care USA Transportation Service
03.2007 - 07.2010
Data Entry, Order Processor, Building Inspector
GFA International Construction Firm
04.2004 - 03.2007
Order Entry / Customer Service Rep / Sales
Boston Proper / Mark Group Catalog Company
09.2002 - 04.2004
High School Diploma -
Boca Raton High School
Certificate of Completion: Barbering -
Florida Barber Academy
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