Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raven K Howard

Delray Beach,FL

Summary

Dedicated healthcare professional with a proven background in patient care, clinical procedures, and medical support. Exceptional communication and organizational abilities improve patient outcomes. Skilled in collaborating with healthcare teams to provide compassionate and efficient care, consistently delivering high-quality service.

Overview

7
7
years of professional experience

Work History

Lead Health Unit Coordinator

Baptist Health South Florida South Florida
10.2024 - Current
  • Enhanced patient satisfaction by addressing concerns and providing timely updates on treatment plans.
  • Demonstrated exceptional leadership skills as a mentor and resource for health unit coordinators, promoting a culture of learning and growth.
  • Proactively identified areas for improvement within the unit processes leading to increased efficiency for both patients and providers.
  • Optimized patient flow by effectively managing admissions, discharges, and transfers.

Patient Care Technician

Memorial Miramar Hospital
04.2023 - 09.2024
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Lead Medical Receptionist

Pediatric Associates
04.2021 - 04.2023
  • Scheduling appointments and verifying insurances such Medicaid, Blue Cross Blue Shield, Aetna, Humana etc.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Comforting distressed patients – this may range from managing appointment issues that may arise or triaging a patient in distress.
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.

Patient Access Registration

AdventHealth Hospital
11.2018 - 06.2020
  • Verified required financial and demographic information by phone interview in a professional manner, demonstrated a regard for dignity of all patients and family members
  • Collected and set payment arrangements with patients, scheduled payments for deposits due, which included screening patients for enrollment in available credit option programs
  • Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
  • Assisted in developing training materials for new hires within the Patient Access department, enhancing overall staff competency levels in key areas of responsibility.

Education

Master of Science - Nursing

Miami Regional University
Miami Springs, FL
12-2025

Bachelor of Science - Health Informatics & Information Management

Florida Agricultural And Mechanical University
Tallahassee, FL
08-2015

Skills

  • Epic Hyperdrive operation
  • Experienced in QuickBooks management
  • Proficient in MS Office Suite
  • Patient-centered care approach
  • Experienced with Cerner systems
  • Experience with MEDITECH systems
  • Evidence-based clinical evaluation
  • Proficient in EMR systems
  • Diabetes management testing
  • Infection prevention standards
  • Patient clinical observation
  • Monitoring of vital signs

Timeline

Lead Health Unit Coordinator

Baptist Health South Florida South Florida
10.2024 - Current

Patient Care Technician

Memorial Miramar Hospital
04.2023 - 09.2024

Lead Medical Receptionist

Pediatric Associates
04.2021 - 04.2023

Patient Access Registration

AdventHealth Hospital
11.2018 - 06.2020

Master of Science - Nursing

Miami Regional University

Bachelor of Science - Health Informatics & Information Management

Florida Agricultural And Mechanical University

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