Emmanuel Souffrant
Miami,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and security operations, Excelled in roles requiring excellent communication skills and the ability to manage complex situations. Proven track record in improving customer satisfaction. Skilled in Microsoft Office and bilingual communication, adept at fostering positive relationships and ensuring safety and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Flex Security Officer
United k9 Special Patrol
2024.08 - Current
- Flex Gate-House Security Officer scan Ids for visitors and residents to provide entrance into the community
Customer Service Representative
Inktel Contact Center Solutions
2020.10 - 2024.08
- Assists Customers, Inbound and Outbound Calls, Process Claims, Respond to Emails, Process Orders
Front Desk Agent
Westover Arms Hotel
2018.07 - 2023.07
- Front Desk, Check in/ Check Out customers, Process Payments, Answering Phone, Cashier Also in back of hotel
After School Counselor
PROSPERITY SOCIAL COMMUNITY DEVELOPMENT GROUP, INC
2020.06 - 2020.10
- Assists children with their homework
After School Counselor
YWCA of Greater Miami-Dade
2019.02 - 2019.05
- Assists children with their homework
Education
High school -
Atlantic Community Highschool
Delray Beach, FL05.2018
Skills
- Bilingual
- Team Building
- Childcare
- Classroom Management
- Tutoring
- Customer Service
- Live Chat
- Sales
- Computer Operation
- Phone Etiquette
- Office Administration
- Microsoft Excel
- Communication Skills
- Microsoft Office
- Classroom management
- Early childhood education
- Telecommunication
- Public relations
- Conflict management
- Cash handling
- Data entry
- Microsoft Powerpoint
- Time Management
- Access Control
- Security Systems Operation
Certification
- CPR/ AED/ First Aid
- Driver's License
- Class D Security
Languages
Haitian Creole
Native or Bilingual
Timeline
Flex Security Officer
United k9 Special Patrol
2024.08 - Current
Customer Service Representative
Inktel Contact Center Solutions
2020.10 - 2024.08
After School Counselor
PROSPERITY SOCIAL COMMUNITY DEVELOPMENT GROUP, INC
2020.06 - 2020.10
After School Counselor
YWCA of Greater Miami-Dade
2019.02 - 2019.05
Front Desk Agent
Westover Arms Hotel
2018.07 - 2023.07
High school -
Atlantic Community Highschool
- CPR/ AED/ First Aid
- Driver's License
- Class D Security
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