Emmanuel Theoc
Miami,Fl
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Overnight Food and Beverage Coordinator
Four Seasons Hotel
12.2019 - Current
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Optimized seating arrangements for maximum capacity utilization during busy shifts, providing excellent customer experience while maximizing profits.
- Improved efficiency by developing standardized processes for order taking and fulfillment.
- Worked closely with chefs on menu development based on seasonal ingredients availability.
- Leveraged strong communication skills to facilitate seamless coordination between front-of-house staff members.
In Room Dinning Server
Miami Beach Edition
06.2016 - 03.2021
- Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives and communication goals.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
Food and Beverage Coordinator
Mandarin Oriental Hotel
11.2014 - 07.2016
- Greeted and welcomed all hotel guests with a smile.
- Carefully followed safety and sanitation policies handling food and beverages.
- Processed orders on a computerized Point of Sale system.
- TIPS and ServSafe certified.
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Bellman
The Biltmore Hotel
05.2009 - 03.2012
- Escorted guests to their assigned rooms, including transporting their luggage.
- Greeted and welcomed all hotel guests with a smile.
- Accurately documented, researched and resolved customer service issues.
- Resolved service-related problems in a timely manner.
Overnight Bell Attendant
The Regent Hotel
05.2008 - 05.2009
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Notified front desk manager of any guest issues in need of additional attention.
Stock Manager
MIT
08.2004 - 01.2006
- Assigned employees to specific duties to best meet the needs of the store.
- Hired, trained and evaluated personnel in sales and marketing.
- Scheduled and led weekly store meetings for all employees.
- Conducted store inventories once per quarter.
Education
Bachelor of Arts - Criminology
Barry University
Miami, FLBachelor of Arts - Sociology
Barry University
Miami, FLHigh School Diploma -
North Miami Beach Senior High
Skills
- Policies and procedures
- Strategic planning
- Optimizing Profitability
- Report Creation
- Credit Card Payment Processing
- Sales Expertise
Timeline
Overnight Food and Beverage Coordinator
Four Seasons Hotel
12.2019 - Current
In Room Dinning Server
Miami Beach Edition
06.2016 - 03.2021
Food and Beverage Coordinator
Mandarin Oriental Hotel
11.2014 - 07.2016
Bellman
The Biltmore Hotel
05.2009 - 03.2012
Overnight Bell Attendant
The Regent Hotel
05.2008 - 05.2009
Stock Manager
MIT
08.2004 - 01.2006
Bachelor of Arts - Criminology
Barry University
Bachelor of Arts - Sociology
Barry University
High School Diploma -
North Miami Beach Senior High
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