Lisa Cargill
Porterville,CA
Summary
Versatile Manager with extensive experience and proven abilities across all levels of organizational management. Expertise in Business Management, Marketing, Human Resources Management, Operations Management, and Customer Service Management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals.
Overview
14
14
years of professional experience
Work History
Food and Beverage Coordinator
Eagle Mountain Casino
Porterville, CA
03.2024 - Current
- Successfully demonstrated leadership and increased profitability of multi-unit business.
- Managed customer relations on ongoing basis to maximize customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Spearheaded corporate restructuring efforts to maximize operational efficiency and improve profitability.
- Supported growing business plan to meet revenue and profitability goals.
- Enhanced company profitability through effective cost control and budget management.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Spearheaded the implementation of innovative strategies to reduce costs without compromising quality or safety standards.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
- Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Food and Beverage Supervisor
Eagle Mountain Casino
Porterville, CA
09.2023 - 03.2024
- Supported sales team with effective promotional strategies and product knowledge, boosting overall revenue.
- Organized special events such as concerts, entertainment, and promotions, driving increased revenue growth.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Organized successful special events that contributed to increased sales figures.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
- Streamlined operations by implementing efficient processes and workflows.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Generated reports and data to increase profitability and ensure accurate pricing.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Initiated local marketing campaign, increasing foot traffic and sales.
- Enhanced customer engagement by developing personalized marketing campaigns.
- Managed cross-functional teams to execute integrated digital marketing campaigns.
- Boosted revenue through targeted marketing campaigns and promotional activities.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Supported human resources initiatives by assisting with recruitment efforts, employee onboarding processes, and performance evaluations when needed.
- Implemented effective performance management systems to drive productivity and results.
General Manager
Applebee's (Apple American Group LLC)
Porterville, CA
02.2016 - 03.2021
- Run daily operations of a store that has gross sales of $2.8 million dollars
- Supervised and led a team consisting of 3 Assistant Managers, 2 Key Holders and 41 associates,
- Wrote and managed annual budgets to ensure overall profitability.
- Created short term/long term business objectives, to drive profitability, manage KPI's, and positively impact ROI's.
- Ensured food safety compliance through systems and procedures to uphold local, state and federal laws.
- Created/implemented inventory control procedures.
- Implemented effective schedules for all managers and associates to meet the needs of the business and ensure overall customer service metrics were outstanding.
- Recruited, hired, trained and developed top talent within my industry.
- Conducted monthly/yearly performance evaluations.
- Processed payroll and ensured compliance of all State and Federal Laws.
- Rolled out new training programs and promotions,
- Oversaw all performance management to ensure brand standards were conti upuslt upheld.
- Review and analyze P&L to consistently generate profit, increase revenue and reduce COGS.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
General Manager
Starbucks
Porterville, CA
07.2014 - 02.2016
- Run daily operations of a store that grosses over 1 million in sales annually.
- Supervised a team consisting of 4 managers and 26 employees.
- Ensured compliance of local, state and federal laws.
- write effective weekly schedules for all employees, process payroll and bonuses
- Recruited top talent, conducted hiring of all new employees and set up training plans to uphold standards while driving efficiency and profitability.
- Audited all reports and financial statements
- Spearheaded new company campains, promotions and training.
- Identified opportunities within my business, create action plans, delegated tasks appropriately within my team to ensure that all needs of my business are met.
- Wrote and executed all performance evaluations while continuously coaching and recognizing my team for performance results.
- Communicated all performance and financial goals to my team to ensure that my business is meeting and exceeding financial goals and expectations.
Executive Team Leader Guest Experience/Softlines
Target
Porterville, CA
12.2010 - 03.2014
- Run daily operations of a 39 million dollar store.
- Supervised a team of over 200 team members.
- Developed talent within my team.
- Focused on a guest driven schedule to support the needs of a growing business.
- Managed payroll, performance management, performance reviews and development of my team.
- Identify opportunities within my business and delegate tasks appropriately within my team to ensure that all needs of the business are met.
- Upheld Target Brand Standards.
- Recognized and coached team effectively to hold team accountable for the performance.
- Evaluated performance of my team members through statuses, quarterly performance evaluations and yearly performance reviews.
- Built team moral and drove positive results through driving sales and scores within the store.
Education
Bachelor of Arts - Liberal Studies
California State University Monterey Bay
Seaside, CAMinor - Human Development
California State University Monterey Bay
Seaside, CAAssociate of Science - Social Sciences
Porterville Community College
Porterville, CASkills
- Budgeting / P&L Management
- Marketing Strategy, creation and implementation
- Human Resources Management
- Customer Relations Management
- Project Management
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Customer Relationship Management (CRM)
- Business Development
- Key Performance Indicators
- Data-driven decision-making
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Strategic planning and execution
- Interpersonal Communication Expertise
Timeline
Food and Beverage Coordinator
Eagle Mountain Casino
03.2024 - Current
Food and Beverage Supervisor
Eagle Mountain Casino
09.2023 - 03.2024
General Manager
Applebee's (Apple American Group LLC)
02.2016 - 03.2021
General Manager
Starbucks
07.2014 - 02.2016
Executive Team Leader Guest Experience/Softlines
Target
12.2010 - 03.2014
Bachelor of Arts - Liberal Studies
California State University Monterey Bay
Minor - Human Development
California State University Monterey Bay
Associate of Science - Social Sciences
Porterville Community College