William M. Masterton
Pinole
Summary
An accomplished Operations Manager with extensive experience in taking complete responsibility for the effective and successful management of labor, productivity, quality control, and safety measures for Logistics or Transportation Operations. A field-tested leader with an in-depth, comprehensive prowess in delivering transformational business results by optimizing resources, maximizing funds, and mitigating costs with expertise in interdepartmental coordination. Expert in implementing high-impact process improvements, lean methodology, root cause analysis (RCA), guest experiences, and other operational tools that bolster overall department performance. A result-oriented professional with a demonstrated history of implementing continuous improvement strategies which cultivate year-over-year (YOY) growth and maximize efficiency. Inventive team builder and mentor adept at utilizing interpersonal communication and organizational aptitude to equip department personnel with the knowledge, skills, and abilities (KSAs) needed to maintain department efficiency and safety. Proven as a strategist for coming up with creative solutions for enhancing total organizational performance and is notable for undertaking multiple spectrums of tasks in the interest of the growth of any given role. Command top-notch public-speaking, presentation, and interpersonal skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Recology
San Francisco
01.2024 - Current
- Responsible for supervising operations personnel and routing drivers and monitoring work to ensure efficient and effective operations.
- Supervises day-to-day operations of collections, transfer station, material recovery or composting facility, as assigned.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Assigns employees to balance workload.
- Arranges alternate coverage of service in case of employee absence or equipment failure.
- Assists with the daily inspection and follow through of proper maintenance and repair of equipment and/or vehicles as appropriate.
- May operate equipment as needed.
- Monitors work to ensure efficient and effective operations.
- Observes operational practices and enforces safety policies and procedures.
- Makes recommendations for process improvement, including changes in working conditions and use of equipment to increase efficiency of operations, department, or work crew.
- Investigates and resolves customer inquiries and complaints.
- Makes recommendations for rate adjustments, ensures delinquent account collection and resolves customer and vendor billing disputes.
- Identifies potential rule infractions, and working with Operations Manager, assists in the avoidance and correction of existing cases.
- Generates and analyzes operational reports and makes recommendations as appropriate.
- Investigates and reports on worker injuries, accidents, and other incidents, maintains time records and manages attendance issues, provides timely feedback.
- Ensures policies, procedures, and collective bargaining agreement (as applicable) are followed.
- May dispatch or serve as back-up for dispatch duties.
- May participate in community and business meetings and events on behalf of the company.
Operations Manager: MRF & Transfer Station
South Bay Recycling (Recology)
San Carlos
03.2021 - 12.2023
- Company Overview: A state-of-the-art recycling and transfer station facility.
- Spearhead the strategic planning, implementation, and direction of all operations of a Materials Recovery Facility, Transfer Station, and Public Buyback Center.
- Hold accountability of administration, logistics, and maintenance, including budget management, full profit and loss responsibility, housekeeping, grounds, auto service and repair, recycling, waste management, and overall performance enhancement, while acting within the scope of the company objectives and policies to accomplish overall goals.
- Inspect and ensure that processing equipment is in good condition and meets manufacturer specifications.
- Communicate and ensure third-party transporters meet the company's requirements and maintain safety.
- Recommend measures to improve production methods, equipment performance, and quality of products.
- Investigate and report workers' injuries, accidents, and other incidents.
- Responsible for meeting all requirements of SBRs Operating Agreement related to materials recovery facility and public recycling center operations.
- Ensure all inbound loads are inspected and do not exceed established maximum contamination levels, and if not, the established protocol for contaminated loads is followed.
- Lead the hiring, onboarding, and training and processes, with responsibilities including Workforce Management, performance management, providing feedback, task delegation, etc.
- A state-of-the-art recycling and transfer station facility.
Operations Supervisor: PCC Logistics (Contract)
TEKTalent, Temp Agency
Oakland
09.2020 - 02.2021
- Company Overview: One of the leading staffing companies, providing quality staffing solutions.
- Directed the strategic planning, implementation, and management of all day-to-day operations of the business to ensure smooth progress.
- Oversaw operation policies, programs, and practices.
- Established priority of events and distributed same to the operating supervisors for each day's activities.
- Developed and managed the department operating budget and ensured the department operated within budget.
- Oversaw the department's financial data and statistics; managed unit expenditures.
- Coordinated the needs of personnel and equipment with supervisors.
- Reviewed purchase orders and invoices for supplies and material needed by operations.
- Controlled and monitored payroll reporting for operations personnel.
- One of the leading staffing companies, providing quality staffing solutions.
Operations Supervisor, Agro Merchants (Contract)
Citi Staff, Temp Agency
Oakland
10.2019 - 01.2020
- Planned and controlled available resources to produce timely, safe deliveries without damaging products within USDA guidelines.
- Trained personnel, providing constructive performance feedback and taking disciplinary measures when appropriate.
- Improved working conditions for the crew by maintaining appropriate load plans, properly scheduling staff, and providing and clean, safe environment while supporting with a positive attitude.
- Consistently met department goals by fostering safe handling procedures, loading and unloading practices, and storing chilled and frozen food products, ensuring that all products were received safely and in excellent condition.
Operations Manager
Orion Logistics
Hayward
03.2018 - 04.2019
Rail Yard Supervisor
Aramark/Amtrak
Oakland
03.2017 - 03.2018
Operations Manager
ABF Freight
San Jose
06.2015 - 06.2016
Millwright Apprentice
Local 102
California
01.2012 - 01.2014
Roustabout/Floorhand
ENSCO Offshore Company
Gulf of Mexico
01.2006 - 01.2009
Logistics Noncommissioned Officer
US Army
Fort Hood
02.1995 - 12.2005
Various Positions
United States Army
01.1995 - 01.2005
Education
Master of Business Administration -
University of Phoenix
Phoenix, Arizona12-2015
Bachelor of Science - Business Management
University of Phoenix
Phoenix, Arizona05-2014
Skills
- Financial Performance Optimization
- Leadership & Team Building
- Fleet Management
- Multiple Locations Management
- Budgeting / P&L Management
- Policies and Procedures
- Staff Training and Development
- Quality Control/Compliance
- Strategic Revenue Growth
- DOT / OSHA / MSDS
- Contract Negotiations
- Risk Management
- Operations management
Certification
- Forklift Trainer Certified, 2018
- Primary Leadership Development Course, 2000, United States Army, Korea
- Master Gunner-Javelin Weapon System Certification, 2002, United States Army, Fort Hood, TX
- Combat Lifesaver Course, Certificate, 1996, United States Army, Fort Riley, KS
Prior Employment
- Orion Logistics, Hayward, CA, Operations Manager, 03/01/18, 04/30/19
- Aramark/Amtrak, Oakland, CA, Rail Yard Supervisor, 03/01/17, 03/31/18
- ABF Freight, San Jose, CA, Operations Manager, 06/01/15, 06/30/16
- US Army, Fort Hood, TX, Logistics Noncommissioned Officer, 02/01/95, 12/31/05
- Local 102, California, Millwright Apprentice, 01/01/12, 12/31/14
- ENSCO Offshore Company, Gulf of Mexico, Roustabout/Floorhand, 01/01/06, 12/31/09
- United States Army, Various Positions, 01/01/95, 12/31/05
Timeline
Operations Supervisor
Recology
01.2024 - Current
Operations Manager: MRF & Transfer Station
South Bay Recycling (Recology)
03.2021 - 12.2023
Operations Supervisor: PCC Logistics (Contract)
TEKTalent, Temp Agency
09.2020 - 02.2021
Operations Supervisor, Agro Merchants (Contract)
Citi Staff, Temp Agency
10.2019 - 01.2020
Operations Manager
Orion Logistics
03.2018 - 04.2019
Rail Yard Supervisor
Aramark/Amtrak
03.2017 - 03.2018
Operations Manager
ABF Freight
06.2015 - 06.2016
Millwright Apprentice
Local 102
01.2012 - 01.2014
Roustabout/Floorhand
ENSCO Offshore Company
01.2006 - 01.2009
Logistics Noncommissioned Officer
US Army
02.1995 - 12.2005
Various Positions
United States Army
01.1995 - 01.2005
Master of Business Administration -
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix