Emmanuel Tirado Rivera
Dallas
Summary
Reliable and detail-oriented professional with demonstrated expertise in customer service, data entry, and records management. Recognized for strong organizational skills, self-motivation, and the ability to communicate effectively across diverse teams and client bases. Proven ability to prioritize tasks, manage time efficiently, and consistently meet or exceed deadlines in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Passport Specialist
Department of State
01.2024 - Current
- Ensured strict adherence to federal confidentiality and privacy regulations when handling personally identifiable information (PII) and sensitive application materials.
- Examined passport applications and supporting documents for completeness, authenticity, and legal compliance in accordance with Department of State guidelines.
- Applied in-depth knowledge of passport issuance regulations, adjudication procedures, and eligibility requirements to assess applicant qualifications.
- Identified and corrected discrepancies, errors, or potential fraud in applications prior to adjudication, ensuring high standards of accuracy and integrity.
- Met established federal deadlines and performance metrics while managing time-sensitive passport processing tasks in a high-volume environment.
- Entered and maintained applicant data using government-authorized systems and databases in accordance with official recordkeeping and audit standards.
Sales And Service Distribution Associate
UNITED STATES POSTAL SERVICE
01.2012 - 03.2021
- Assisted customers in selecting products tailored to their individual needs and preferences, ensuring a personalized shopping experience
- Generated detailed weekly reports on sales performance, inventory levels, and operational metrics to support business decision-making
- Performed cashiering duties, including processing payments, issuing receipts, reconciling daily cash registers, and maintaining transaction accuracy
- Delivered exceptional customer service by promptly addressing inquiries, resolving complaints, and efficiently processing orders
- Evaluated and guided customers through the passport application and renewal processes, ensuring compliance with all regulatory requirements
- Prepared and submitted transmittal sheets for passport processing, including coordinating payments and photo documentation
- Provided clear instructions and expert guidance on passport procedures, documentation, and relevant government regulations
- Offered interpretation and translation services to support customers in completing passport applications accurately and effectively
Active Duty Soldier
US Army
09.2005 - 03.2007
- Maintained high levels of accuracy and attention to detail when analyzing intelligence reports
- Managed supply inventories for entire battalions, keeping track of resources accurately
- Performed regular maintenance on assigned vehicles, ensuring they were ready for deployment at any time
- Executed successful operations involving multiple units, ensuring all safety protocols were followed accurately
- Utilized advanced weaponry and tactical strategies to respond to enemy threats effectively.
Education
Certification - Health Industry
NUC University
01.2011
Some College (No Degree) - Health Industry
UPR
Skills
- Proficient in active listening
- Proficient in managing multiple tasks
- Effective communication
- Trustworthy and accountable
- Operating system proficiency
- Passport evaluation
Certification
Disability and Health Services LIC NPN 20504175
Languages
Spanish
Native or Bilingual
Timeline
Passport Specialist
Department of State
01.2024 - Current
Sales And Service Distribution Associate
UNITED STATES POSTAL SERVICE
01.2012 - 03.2021
Active Duty Soldier
US Army
09.2005 - 03.2007
Some College (No Degree) - Health Industry
UPR
Certification - Health Industry
NUC University
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